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家政服务员到底靠不靠谱,现在可以在网上查询了。昨日,全国家政诚信建设大会在京召开,家政诚信平台正式运行。而该平台堪称家政版的“大众点评”,将家政公司、月嫂和雇主都纳入诚信体系,让不诚信的家政服务员无处遁形,无工作可找。
如今,家里请个家政服务员不是稀奇事儿,但不称职的家政就像留在家里的定时炸弹一样。上周,就有多家媒体在网上曝光了一则“月嫂将孩子晃晕假装哄睡着,通缉黑心月嫂”的视频新闻,引发了社会的强烈关注。其中的“主角”月嫂王某,被疑是受害宝妈从爱贝佳请来的月嫂,于是这几天爱贝佳的客服电话简直要被客户打爆,这让北京爱贝佳大呼冤枉。原来,这则新闻当中提及的受害者并非爱贝佳的签约客,同时视频当中曝光的黑心月嫂王某也并非是爱贝佳的月嫂。
爱贝佳负责人表示,该月嫂确实曾经在爱贝佳接受过培训,并在公司工作过一段时间,但早在2013年时她就曾经因被客户投诉等原因而被公司解除了关系,并纳入了黑名单。“但黑名单只是公司内部使用,她到别的公司干或者签私单的话,我们就无法监督了。如果有一个全国联网的家政服务员黑名单,能共享其诚信信息,就能在很大程度上解决这个问题”。
家政诚信平台正式运行的出现就恰逢其时。雇主可通过关注“家政行业诚信平台”的微信公众号,就可以对月嫂进行申报投诉。假证偷盗、打虐看护对象、甩单、旷工或擅自离岗、借钱或私自涨价、性陪伴、泄露雇主隐私或在雇主家接待私客等都是可以被投诉的行为。同时,还可以进行身份证验证,将家政服务员身份证拍照,就可以查询到其身份证信息是否真实。更重要的是,如果月嫂之前曾被投诉,系统将出现“消费警示”,将月嫂之前的被投诉情况显示出来,方便雇主比较、选择。
据悉,该平台不仅对家政公司可以评价、查询,家政服务员也可以通过平台对雇主进行投诉。全国家政行业诚信联盟秘书长刘晨阳表示,平台的运行意味着家政员不诚信,将在全国无工作可找;雇主不诚信,将在全国无月嫂可用。
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