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2017年五月一号在滨江宝龙诚四楼老头儿和朋友吃完饭,点了几个招牌菜(下面图片可以看)快吃完的时候朋友在葱爆河虾里面发现了蟑螂,我们当时马上漱口接着就开始反胃。
于是我叫来经理,而他们马上要收走盘子说给我换一份,我强制让她们不许拿走于是我开始取证拍视频拍照片,经理说给我换一份或者这个菜给我免单,我当时没同意于是我打了12315投诉电话实名举报了,工作人员说让我保留证据。
由于下班时间了他们不能派人取证只好留了联系方式,说七天内给我处理,为了有证据在这里就餐我让经理给我开发票,但是他们一直推托。
中间还来了个店长说如果是他就算了,什么叫算了我来吃饭你们菜里有蟑螂难道叫我就算了?
经理说他已经把钱退我支付宝了,后来我让他们找市场管理员过来但一直在维护商家那边,我现在很反胃想起来就想吐,市场管理让我提出赔偿方案说跟商家去协商我当时哪有心情啊,然后留了我电话然他们明天联系我,接下来几天我会陆续更新帖子看他们解决态度。
PS:好歹你也是杭州餐饮很有名气的大店,各大商场都有店的,就这样的处理态度,实在是……
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