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银川客运段卡紧黄金周列车安全“防护锁”

2017-09-27 20:57:50   

央广网银川9月27日消息(记者徐升通讯员李丽霞、李峰峰)“十一”黄金周、中秋节小长假在即,兰州铁路局银川客运段提前预判紧守安全底线,紧抓服务质量,确保双节期间旅客列车运输平稳有序。

客运段各次列车认真执行列车三乘检查、防火巡检、库停看车及餐车油垢清理等管理制度,加强客车安全检查、车厢插座管理,加大全列禁烟列车安全宣传;着重加强对突发大客流的预想预防,组织各次列车乘务人员集中学习客流高峰、恶劣天气条件下列车晚点等应急预案以及应对措施;遇有大上大下突发客流,各次列车积极做好到站前的通告和引导,必要时双开车门组织乘降,防止旅客抢上抢下,尽最大努力确保旅客运输安全。

为了给旅客营造舒适、温馨的旅行环境,客运段客服车间根据各次列车实际情况,督促保洁公司配齐保洁人员、工具及洗涤用品,加强对列车基础卫生的整治,确保列车出库质量;洗涤车间进一步强化卧具以及床单、头枕套、座席套等软备品的洗涤质量,确保出库列车卫生质量达标。

在饮食供应方面,严格落实食品冷藏、生熟贮存、餐具消毒等要求,加强餐料保管及对相关设备的检查,规范食品加工流程,加强食品安全,努力提升旅客乘车满意度。

各次列车在加大硬件服务设施投入的同时,还大力开展便民利民服务,积极发挥“大丹暖心点”“爱心服务110”等品牌优势,主动解答旅客问询,解决旅客出行困难,为乘车旅客营造安静、温馨的旅行氛围。

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