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国家旅游局:严查旅游社收取出境游保证金等问题

2017-09-05 19:50:41   中国青年网

国家旅游局今天发布了《关于规范旅行社经营行为维护游客合法权益的通知》,对于各地旅行社一次性收取旅游套餐产品、收取出境游保证金以及使用预付卡业务等行为将进行严查。

近期,旅游市场上发生了因“旅行社收取旅游者出境游保证金不能按约退还、售卖旅游套餐不能履约、发行旅游单用途预付卡不能履约”等情况引发的旅游投诉和群体性事件,严重侵害了游客的合法权益,扰乱了旅游市场秩序。针对这些问题,国家旅游局将禁止旅行社一次性收取两条及两条以上旅游线路的旅游费用,在出境游时,出境旅行社收取保证金,必须采取银行参与的资金托管方式,不得以现金或现金转账方式直接收取保证金,不得要求游客将出境游保证金直接存入旅行社的企业账户或其工作人员的个人账户,更不得将收取的出境游保证金挪作他用。另外,国家旅游局将全面排查旅行社预付卡发行及履约情况,如发现旅行社存在非法集资、合同诈骗等违法行为的,将移送公安部门。

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