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沪消保委加大事前宣传引导 开展汽车消费者服务体验活动
央广网上海9月3日消息(记者傅闻捷)今天,上海市消保委汽车专业办在上海宝尊汽车服务有限公司举办了一场别开生面的汽车消费者服务体验活动,活动通过视频展示、专业讲解、体验互动等多项环节,深入解读了市消保委汽车专业办公室“将专家带到消费者身边”的核心价值。市消保委秘书长陶爱莲表示,“专家面对面”是近年来,市消保委大力提倡和推进“三个转变”中的重要一变。即将工作重心前移,实现从事后救济向事前宣传引导和社会监督转变,变被动维权为主动维权。
为了让消费者愿意消费,无忧消费,畅享消费,提升全市汽车行业的服务质量,维护汽车市场良好经营秩序,保障消费者合法权益。积极营造安全放心消费环境。进一步搭建消费者与企业良好的沟通平台,传播专业维权知识,此次活动特别邀请洪永楠、冯鸣树等业内知名汽车专家莅临现场,为消费者授业解惑。
在前期调研时,消保委汽车专业办工作人员发现,目前不少消费者容易忽视了自身的驾驶习惯,车辆的养护问题。针对这一情况,消保委在现场通过问答的形式为消费者普及了“夏季如何正确用车”、“雨季用车手册”等用车小常识以及“汽车三包”、“新消法”等相关法律法规,为消费者答疑解惑。
更多创新体验式互动也应用于现场各项活动环节,为消费者带来独特体验:在活动中,一线的售后工作人员与消保委专家共同为现场来宾介绍各项售后维修工具的职能以及售后机修流程,在实际演示维修过程的同时邀请现场来宾们亲身参与操作体验。不少消费者表示通过专家专业讲解关于钣金、喷漆以及正仿品的相关知识,加强了对售后维修的直观了解。不少消费者亲身体验了一把加机油、换轮胎的工作,对自己的爱车有了进一步的认识。
随着经济社会发展进入新常态,不仅人们的消费观念、消费行为和消费方式不断发生变化,而且消费结构、消费时空和消费需求也处于不断变化之中。市消保委秘书长陶爱莲在活动结束后表示,要落实好新《消法》和《消保条例》赋予消保委的使命和职能,只有始终把“一切为了消费者”作为工作的出发点和落脚点,注重创新工作理念,拓展工作思路,转变工作方式,今后此类“专家面对面”活动将成为常态不定期举办。
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