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温小娟就诊记——温州医科大学附属第一医院见闻

2017-09-02 18:55:51   新华网

新华社杭州9月2日电 题:温小娟就诊记——温州医科大学附属第一医院见闻

新华社记者俞菀、黄筱

最高日门急诊量1.9万人次,挂号、就诊、缴费却能做到“0排队”。这是浙江温州医科大学附属第一医院“智慧医疗”取得的显著成效。9月2日,记者跟随二胎准妈妈温小娟体验了这家医院的就诊全流程。

  多种挂号预约方式,总有一款适合您

刚忙完大宝开学的二胎准妈温小娟,周六早上七点从苍南灵溪出发前往温州做产检。一个小时的车程到达温医大附一院。当记者与温小娟一起站在温医大附一院的大厅里时,并没有感受到一般三甲医院的拥挤和焦虑。可供2000人同时排队的近三千平方米大厅,甚至显得有些空荡荡。

拿着提前一周预约的门诊号和上次产检医生开具的检验单,温小娟直接到抽血窗口做糖耐量测试。她拿出手机操作给记者看,“每次产检前我都会在支付宝的服务号中,登录温医大附一院的账号挂号,你看时间非常精确,完全可以按照我的需求选择。”

据悉,医院的所有号源全部对外开放,病人可通过“114”“12580”公共电话平台,或通过现场及网络、微信、手机APP、支付宝、“趣医院”等多种形式进行预约。2016年,该院门诊预约率达71%,专家预约率为98%。

在温医大附一院的服务号上,记者看到,温小娟的就诊时间是上午10点13分,如何能做到如此精确?

温医大附一院党委副书记金嵘介绍,他们按科室对每位医生的接诊时间进行大数据分析,以平均值为周期推出预约时间,数字越精确,病人的等待时间就越少。“如果个别病人就诊时间稍长,医生会适当调整并且和病人做好沟通。”

“我基本上都是看温医大附一院的服务提醒,平时在家遇到问题也可以在APP上和产科医生联络咨询。”温小娟说。

记者了解,每一个来这里看病的患者,平均会收到7条预约提醒短信。医院还设立了疑难病预约,如有疑难病可提出申请,医院会发起会诊预约,满足患者的需求。

 看病只需半小时,取药不到1分钟

空腹抽完第一管血,喝完葡萄糖水抽出第二管血……在等待下一次抽血的间隙,温小娟在医院一楼的文化长廊参观医护人员孩子的书画展。

温小娟抽好最后一次血,拿好化验单到诊间外,前面只有一个产妇,大概等了五分钟便顺利就诊。接诊医生李莹在读卡器上插入她的就诊卡,所有的个人健康信息都一目了然,做完常规检查、开完药到一键诊间结算,整个过程只花了几分钟。

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