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保险购买协议竟变成拍卖委托书 上海农行成功拦截一起诈骗案
央广网上海8月31日消息(记者周洪)2017年8月24日16点,一位面露焦虑的老人来到农行上海徐汇凌云路支行,表示想查询自己账户明细。大堂经理主动热情地接待了她,并耐心安抚客户。在交谈中得知,原来该老人曾于2011年购买新华人寿保险,2016年保险退保后,一位坚称自己为新华人寿保险售后服务员的客户经理多次致电客户,劝说其购买“售后产品”。该售后服务员告诉客户,当日交满10000元,3至5个工作日内可收到300元回款,一年后可以拿到800元人民币的利息。客户同意后,该售后服务员于8月24日10:31携带pos机至客户家中刷走客户农行卡中的10000元,向客户索要银行卡支付密码,并与客户签订“委托竞拍房产委托书”的合同。该行员工根据客户提供的信息,结合前期学习的诈骗案例,立即判断客户可能遭到诈骗。于是,网点柜员立即查询pos机收款账户信息,并为客户及时办理密码修改业务,防止卡内资金进一步流失,大堂经理详细地向该客户讲解金融诈骗的惯用手段及典型案例,运营主管立刻向警方报案。经过该行员工和警方的分析,客户恍然明白自己被骗,非常感谢该行员工及时告知和提醒,防止她账户资金进一步流失。同时,为协助客户追回前期10000元“投资资金”,该行积极提供pos机收款账户信息配合警方冻结账户。
办案警方和客户均对该行员工的专业能力和为客户着想的服务态度表示高度认可。该行表示将始终以客户为中心,急客户所急,全力保障客户资金安全,提供优质金融服务。
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