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便民服务赢“点赞” 武警北京总队十六支队真情服务为旅客

2017-08-18 17:51:50   央广网

央广网北京8月18日消息(记者张瑜瑜 通讯员 刘顺 程萌)“王强,快、快、快!拿藿香正气水给大爷服下。”“武警好样的,有你们在这里驻守,我们放心!”

8月的北京持续高温,北京西站广场格外炎热。10日中午,一名山东籍大爷来京探亲后欲返回家乡,路经北广场时突然中暑晕倒在地,在附近不远处便民服务站值班的刘松发现后,立马箭步上前将老人扶到附近阴凉处躺下,并帮助大爷服下藿香正气水,一直到大爷恢复清醒。过往旅客纷纷为武警战士的见义勇为“点赞”。

而这,只是武警北京总队十六支队开设西站广场便民服务咨询站以来,真情服务旅客密切军民关系的一个缩影。

今年以来,北京总队十六支队坚持“以人民为中心”的执勤理念,在有效履行维护秩序、武装巡逻等职责使命,全力确保西站地区社会稳定的同时,主动在旅客流量最大的北广场开设便民服务咨询站,为过往旅客提供指路引路、帮拿行李、医疗救助等便民服务活动,充分展示了武警部队威武之师、文明之师的良好形象。

为确保服务站顺利开设,支队长王晶先后3次与北京西站管委会领导及有关部门沟通对接,就场地安排、人员配置、物资器材供应等相关事宜进行磋商洽谈,积极争取保障经费6万余元。任务中队精心制作《服务旅客温馨提示》《北京旅游指南》等各类手册5000余本,购置遮阳伞、配套桌椅、常用药品、北京市地图等保障用品8类23种,保证了工作有效运行。

政委李志峰介绍,“北京西站作为京九铁路的龙头工程,是中国最大的人口集散地和重要交通枢纽,每日过往和中转的旅客多达30万人,遇有‘十一’黄金周、春运等高峰期能达到近600万人次,官兵在这里执勤既感到使命光荣,也感到责任重大。开通便民服务站,既能很好的了解敌社情动态,促进任务的圆满完成,又能为过往旅客提供力所能及的帮助,大力密切军民鱼水关系。”

服务咨询站开通以来,广大官兵始终牢记为人民服务的宗旨,爱岗敬业,恪尽职守,已为旅客做好事500多件,及时排除西站各个区域安全隐患百余处,任务中队今年被评为首都精神文明建设先进单位。

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