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哈齐高铁开通两周年 哈尔滨北站实现客流十连翻
2017-08-18 09:42:20 中国青年网
人民网深圳8月18日电(方圆)“哈齐高铁开通后,我回家的次数明显增多了,原来只能放寒暑假才能回家,现在周六周天也能回家看望父母!不但回齐齐哈尔的时间缩短了一大半,而且在学校门口就能坐上车!”刘璐瑶是哈尔滨师范大学大四学生,是哈齐高铁开通后的受益者之一,也见证了哈北站开通两年后的发展变化。
哈尔滨北站作为哈齐高铁中间站,为哈尔滨市松北区居民、学生的生活带来便利。原来进市区可能要等40分钟的公交车,如果是冬天路滑时间要更长。现在坐动车不但不需要等,而且服务好,速度快。公交化列车已经走进了居民、学生的生活,愿意坐地铁、习惯坐地铁已经深入人心。一座面积不大、又地处松北区的高铁小站,又是为何能如此俘获人心呢?
哈北站刚开站时,列车少,客流更是日均才300多人,是大家口中的“养老站”。经过车站职工齐思共想,研究营销手段,争取长线列车,这个站已从日均发人300多,到现在日均2623人,最高日发人11468。车站职工多次深入松北区各大高校、居民区、景点进行宣传,和居委会、学生们都成了朋友,现场为市民查询车次、制定路线。在景点遇到要买团体票的旅客赶紧请进哈北站,为他们开通团体票购票窗口,怎么能方便旅客怎么来,只要车站调图,就为周边居民、学生派发新的时刻表。深入市民中去了解他们的需求,然后积极联系路局为哈北站增加该方向列车,经过今年的四次调整运行图,按旅客实际需要变化车次,增加了合肥方向的T224次、青岛方向的K704次列车,吸引了很多客流。哈北站职工的贴心和细致,获得了市民们一致认可。
客流上来了,服务更要跟上来,要不怎能留住人心?哈北站在候车室一楼中央建立朱莲香服务台,以哈站劳模朱莲香命名,更是把劳模朱莲香请进哈北站,每周两次为服务台工作人员讲授服务准则、现场指导作业并随时纠错,带出了一批优秀的年轻服务人员。如今,哈北站服务台有了一批又一批的回头客。旅客王先生就是其中之一,因双腿疾病需要坐轮椅的他,前几天来到哈北站乘车,在服务台问过如果能通过无障碍通道进站,没想到工作人员竟把他一步一步送到了火车上。“我在哈北站感受到了家一般的温暖,我今天来,就是想再来感谢哈北站的工作人员!”对于哈北站职工家人般的关爱,王先生深受感动。
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