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央广网哈尔滨8月14日消息(记者迟嵩 哈尔滨台刘莎)哈尔滨市民李雪打算去香港旅游,8月14日,她来到哈尔滨市公安局出入境接待大厅办理签注。不一样的是,现在的办证大厅没有了长长的排队等待,没有了嘈杂的办事人群。李雪说:“上次办签注业务还是两年前,记得当时排队就排了一上午,今天特意带了一瓶水,就怕排长队,没想到不到十分钟,业务就办完了,这里的变化真是太大了。”
黑龙江省公安厅今年全面开展以服务受理零推诿、服务方式零距离、服务质量零差错、服务结果零投诉为主要内容的“四零”承诺服务窗口创建活动,用贴心的服务赢得了百姓口碑。
家住哈尔滨的孙先生在4S店买了新车,仅用一个多小时,就完成了车辆落户手续,这比以前至少节省了一天的时间。日前,哈尔滨市交警部门推出的“新车落户前置服务”,让以前的车主本人开车到车管所排队查验,变成了现在的民警到汽车销售企业查验。
有效利用科技手段使服务零距离。哈尔滨市六顺街派出所依托网络,让辖区内常年居住在南方的百姓办事更方便。六顺街派出所户籍员田小霞告诉记者,为了便捷群众,派出所在原有微信公众号业务受理查询的基础上,拓展了七大功能,只要通过手机,辖区居民就能完成很多办事和查询需求。
“四零”服务工作开展以来,哈尔滨市公安局在470多个窗口单位中选择了包括派出所、巡特警队、服务大厅在内的“六所二队三个服务大厅”共11个基层“科所队”作为试点,打造一个标杆、十面红旗,并将成功经验陆续在全省推广实施。
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