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双十一云南人一小时花6亿元 位列全国第19位

2016-11-11 16:36:03   云南网

注意跟踪物流进度。网购高峰期,面对铺天盖地的订单,商家发货和快递都会比平时慢,消费者下单付款后要注意及时查看物流详情,若付款后商家迟迟不发货,可申请退款,距离支付宝打款给卖家三天还未收到货品,买家可申请延迟收货。

注意贵重物品一定要亲自验收。有些消费者出于工作等原因,往往将快递寄送地址选为单位或物管,一些贵重物品均未当着快递员面拆箱验收,一旦出现问题,如果外包装没有明显破损,就很难为自己维权。贵重物品要当着快递员面验货再签收,如果货不对板或货物损坏,可拒收并申请退货。

注意依法理性维权。消费者网购时要注意保存好聊天记录并索要发票,作为售后保障及维权依据。购物遇到纠纷时要冷静对待,既不要忍让,也不要意气用事,应该用法律手段来保护自己的消费权益,消费者可与商家协商解决,也可要求第三方交易平台经营者调解,还可向商家所在地消协、12315、工商行政管理部门投诉。

法条点击

新消费者权益保护法对双11网购维权有哪些规定?

消法第五十五条第一款规定,经营者提供商品或者服务有欺诈行为的,增加赔偿的金额为消费者购买商品的价款或者接受服务的费用的三倍;增加赔偿的金额不足五百元的,为五百元。

新消法第二十五条第一款规定,经营者采用网络、电视、电话、邮购等方式销售商品,消费者有权自收到商品之日起七日内退货,且无需说明理由,但下列商品除外:1、消费者定作的;2、鲜活易腐的;3、在线下载或者消费者拆封的音像制品、计算机软件等数字化商品;4、交付的报纸、期刊。

新消法第四十五条第二款规定,社会团体或者其他组织、个人在关系消费者生命健康商品或者服务的虚假广告或者其他虚假宣传中向消费者推荐商品或者服务,造成消费者损害的,应当与提供该商品或者服务的经营者承担连带责任。

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