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上市汽车经销商财报反常回暖 电商渠道成为幕后推手
2017-09-18 07:11:42 中国经济网
盈众汽车集团运营支持中心总经理严劲松指出,当前市场环境下,以4S店为主体的汽车经销商集团要保持信心,未来可主要发力于三方面:强化内部运营能力提升发展,注重品牌及区域结构的布局;不断推动外部业务的开拓创新,寻找差异化衍生业务盈利渠道;结合互联网+模式运作客户资产管理,打通客户选车、购车、售后等全价值链管理通道。
北汽鹏龙集团相关负责人亦指出,经销商集团要在人力、财务、运营管理等维度上统筹调度,才可实现经营管理的重大改善,盈利能力的快速提升。
开放创新才是破局之道
无论怎样转型,目的都是要顺应变化,创造更大价值。经销商显然都希望尽快摆脱对新车销售的严重依赖,但就实际情况而言,未来很长一段时间内销售收入仍将是经销商的营收重头,而且卖车也是展开高利润的后市场业务的基础。
面对线索短缺、转化率低、客户流失等行业普遍痛点,加强线上布局已是共识。从实践结果上,入住汽车垂直平台比自建平台效果性价比更好。来自某别克经销商的数据显示,使用汽车之家的销售宝产品后,由于数据丰富精准,可更好洞察消费者需求、提升沟通效率,使得线索邀约到店率增长30%。
此外,通过科技创新带来的看车体验升级,也使经销商受益颇多。某奇瑞4S店表示,“汽车之家的4S店全景展厅可提高客户粘性、增加线索量,通过开展AR红包活动,一周内获得的线索量比平日多3倍。”
没有一种商业模式可以长存,没有一种竞争力可以永恒,北汽鹏龙集团相关负责人指出,长远来看,经销商集团精细化管理的重要指标,主要涉及服务质量的不断提升和集团效应的充分发挥,要积极组织参与各种营销、促销活动,尤其是线上的营销活动,这比以往更为重要。“2017年上半年,汽车之家强大的线上宣传渠道及大量的优质销售线索,为北汽鹏龙集团的业绩增长提供了很好的促进作用。”
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