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节省人工的背后——一家“无人便利店”的探索与烦恼

2017-09-11 14:47:41   新华网

“这些隐性成本正是我们当前的新烦恼。”何淳勇说,像培养成本这类隐性成本,还有很多:“无人便利店”作为新事物,有推广项目的时间成本;需要更多的物业配套,而物流成本和商品管理等后台成本并未减少;同时,灯光、温度、设备等也都需要付出一定的成本。

专程前来交流的江西共享餐吧网络有限公司负责人周夏良表示,为了替代人工服务,“无人便利店”对于后台系统和科技设备的日常运营维护要求很高。“这部分成本在运营初期会比较高,随着后期规模化经营会有所降低。”

此外,周夏良认为,除了管理上的各种成本外,为了实现“无人”,“无人便利店”内商品的成本也有增加。他说,为了避免货物被盗的同时,确保实现自助收银,“无人便利店”的商品上都得有RFID(射频识别)技术的价签,每个RFID价签的成本接近0.5元,由于货品数量较多,致使价签成本较高。而贴价签也要人工,这又增加了成本。

不过,尽管隐性成本较高,但有节省人力成本的优势,“无人便利店”的发展趋势依然被看好。据艾媒咨询预测,未来五年无人零售商店将会迎来发展红利期,到2022年市场交易额将超过1.8万亿元。

江西省社科院经济研究所所长麻智辉说:“目前最大的问题在于产品所依托的技术尚未成熟,实际应用达不到理想水平。”他表示,随着人工智能识别技术和提取特征技术进一步发展,安全监测、商品供需情况等动态分析逐步完善,“无人便利店”有望真正实现“智能零售”。

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