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双节长假 了解这些案例规避旅途中的风险

2017-09-21 10:47:07   央广网

16日美国游被“拼团”索赔却未获支持

16天行程结束后,两人认为旅行社存在拼团行为,擅自要求其参加自费项目导致两人未能参加自选的旅游项目,且存在景点减少,伙食、住宿未达标,安排购物点的情况,故诉至法院,要求赔偿违约金2万元。本案经法院审理后驳回两人诉讼请求。这是为啥呢?

说法

承办此案的法官介绍,两人出游前与旅行社签有合同,补充合同有约定,李先生两人同意旅行社在人数不足的情况下进行拼团,因此两人要求旅行社承担违约责任缺乏合同依据。关于旅行社要求其参加自费项目,景点减少,伙食、住宿未达标,安排购物点等理由,因双方合同中缺乏明确约定,行程单中也缺少相应的约定,因此法院驳回了两人的诉讼请求。

该法官提醒,与旅行社签合同时一定要详细审阅合同条款,对于易出现问题的增加自费景点、强迫购物、拼团、临时加价等行为进行明确约定;关于出行、餐饮和住宿标准,是最容易被忽视的地方,应进行详细约定,避免被旅行社钻空子。

案例4

自费玩“滑道”摔伤旅行社可以不担责

高先生单位组织了一次3日游。其间,高先生因为不想走路下山,便参加了景区的自费滑道项目。不料,高先生意外脱离滑道受伤。随后,高先生将旅行社告上法庭。法院审理后驳回其诉讼请求。

说法

高先生在旅游过程中擅自参加约定行程以外的自费项目,其行为违反了双方旅游合同的相关规定。旅行社未安排该滑道项目,对其在该项目活动不负有安全保障义务。高先生主张旅行社赔偿损失,缺乏合同依据和法律依据。

(段伟朵 白丞博)

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