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嘉兴打造“长三角放心消费示范城市”

2017-09-08 06:46:52   中国青年网

据了解,嘉兴市出台的《全面推进“放心消费在嘉兴”行动的实施意见》中明确表示,以把嘉兴打造成为“浙江放心消费标杆城市”“长三角放心消费示范城市”为目标,建立健全促进放心消费的机制,扎实推动放心消费环境建设,力争到“十三五”末全市消费环境安全度、经营者诚信度、消费者满意度、人民群众的幸福感和获得感均走在全省前列。

义工抽查体验 “放心消费”社会监督

会上,市人大常委会王马青副主任向四支放心消费社会监督义工队(商店、网店、餐饮、景区)授旗。他们将对企业无理由退货全程监督,开展常态化抽查式体验,督促不履行承诺的企业及时改正,对于已不符合条件的企业,将收回标识标牌,撤除名单,并统一向社会公示。据了解,此次“放心消费”系列创建和以往政府主导认定有很大不同,淡化了行政审核,突出消费体验和专家评估。由他们来完成消费评价,充分体现了放心不放心消费者说了算、社会说了算。目前,嘉兴全市已建立义工队伍28支,共有消费维权义工815名。

“各位消费义工要从消费者的视角、用消费者的声音来发表观点与看法,评判放心消费示范单位到底放心不放心。要坚持消费者完全认同、消费者完全满意的原则,以消费者的感受、感观、感知,去实事求是的评判,体现‘放心消费’的公开化、群众化、社会化。在操作程序上,要通过暗访去实地消费体验,去感受商品与服务质量的好坏,然后将意见反馈给行政部门。而我们市、县两级的市场监管局和消保委,要认真组织培训,加强指导和督导,讲细讲透操作内容,让义工熟悉操作流程,提高体验评价的质量。”王根良强调。

王马青副主任也对推进“放心消费在嘉兴”行动作了进一步强调,要求不断提高对“放心消费在嘉兴”行动重要意义的认识。“嘉兴在中国地级城市小康经济指数排行中名列前茅,我们要营造与嘉兴发展水平相匹配的放心消费环境,增经济发展的动力,展示城市良好底蕴与形象。还要落实好‘放心消费在嘉兴’行动的主体主责,以‘无理由退货’承诺为载体形成倒逼机制,让广大经营主体承担起消费维权第一责任人的责任。同时要发挥各方力量,不断使‘放心消费在嘉兴’行动推向深入。”

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