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隆中景区5A创建工作迎省级初评

2017-08-31 09:56:45   央广网

三是智慧性。隆中投资1500万元大力推进智慧景区建设,景区新官网、旅游电商平台、智慧导览、监控广播、6D体验等项目,将三国文化的古老智慧融入游客便捷、温馨的个性化服务需求。运营了国内首个服务景区游客的人工智能伴游机器人系统。

四是品质性。围绕鄂旅投隆中百亿项目部署和建设大隆中景区的要求,公司专门编制了《隆中风景区创建国家5A级旅游区整体提升规划》《旅游总体规划》,并聘请了高级策划团队开展广德寺、诸葛亮发明创造馆陈列布展、6D影院区域整体设计、三国文化主题露营地项目、滑道改造升级项目的策划、设计工作,为隆中未来更大发展提供充足的潜力和空间。

五是服务性。我们加大旅游配套服务设施的建设,完善包括旅游的标识标牌、旅游厕所、特色游步道、旅游七大园林精品景观、游客休息座椅等旅游服务设施;在公司开展了“做合格旅游工作者”的大比武,组织了5A创建应知应会专业培训知识大赛、创5A员工文明礼仪风采大赛等多次活动,在景区服务窗口设立了党员示范岗、三八红旗岗、青年文明岗的优质服务明星岗位,规范服务投诉流程,开展游客满意度调查问卷,满意度发达95%以上。通过全方位的服务质量质量提升,实现了满意隆中、和谐隆中的建设。

隆中文化园投资有限公司董事长易发明表示,今年内隆中景区将继续在市委市政府的指导下,以5A创建为中心,统领各项工作,更加细化管理,提升服务品质,实现2017年创建成功的目标。

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