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消费者最关心快递丢失损坏赔偿问题
2017-08-30 06:41:35 中国青年网
案例:2016年1月份,青岛消费者吴女士于2015年10月通过某快递公司寄递一块价值6200欧元(约合4.9万元人民币)的欧米茄手表发往成都。寄递过程中,消费者几次查询快递进程,10月23日网上信息显示该快递依然在南京航空集散中心,12月1日,快递公司告知消费者快递已经丢失,因未保价只能赔付邮费的3倍共计60元,吴女士对此答复不能接受,要求按照欧米茄表实际价值赔付,但快递公司不同意赔偿。
《快递暂行条例(征求意见稿)》第二十五条:快件发生延误、丢失、损毁或者内件短少的,对保价的快件,应当按照经营快递业务的企业与寄件人约定的保价规则确定赔偿责任;对未保价的快件,依照民事法律的有关规定确定赔偿责任。国家鼓励保险公司开发快件损失赔偿责任险种,鼓励经营快递业务的企业投保。
消协意见
1.赔偿。建议快件发生延误、丢失、损毁或者内件短少的,对保价的快件,应当按照经营快递业务的企业与寄件人约定的保价规则确定赔偿责任;对未保价的快件,应按照《民法》、《合同法》中关于等价有偿的原则进行赔偿。寄件人能够证明其实际损失的或实际损失超过约定保价金额的,应当按照寄件人的实际损失进行赔偿。”
2.强制保险。建议第二款后增加:“强制快递企业投保责任保险。”
沈阳晚报、沈报融媒记者 张晓宁 实习生 赫明
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