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“我们很多患者都来自于市外,这一百多块钱可能就是一个贫困患者往返的车费或者几天的餐费或者好不容易攒来的治疗费,这么轻易就给第三方拿走了,医生这么辛苦,忙到没有时间和水上厕所,号却被倒卖获利,这也是对医生劳动的不尊重。”知道号被倒卖,该院医生纷纷表示愤懑。
来无影去无踪抓号贩子医院感到无奈
为了遏制挂号“黄牛”,武汉儿童医院也想了办法。一方面是以医院名义在医院网站、微信公众号平台发告示,公示医院的正规挂号途径,提醒患者不要从收取服务费的网站进行挂号,同时在门诊办卡处、患者服务中心密切留意与“黄牛”有关的各种蛛丝马迹。但该院门诊工作人员也纷纷表示,对于网络号贩子医院也感到无从下手。
“我院全部的号源均可以网上预约挂号,虽然采取输入身份证实名制挂号,但现在的网络号贩子就像一个‘代购’,他们建立的网站、APP吸引患者进入登录,填写姓名、身份证等挂号需要的主要信息,只要他手上有患者的信息,他就能像患儿的家长一样在我们的渠道上把号挂出去,在网络上,我们无法监测挂走号的是号贩子还是家长。”该院信息科工作人员解释。
过去,打击号贩子,医院的保安和门诊客服人员能发挥主要作用,号贩子在他们眼里都是熟面孔,只要见到就把他们“请走”,但现在号贩子活跃在网络上,虽然医院根据患者提供的投诉线索搜出了几个网站和APP,乍一看上去都是正规网站和APP,向哪里投诉这种伤害患者的行为、取缔这种发患者财的行为却犯了难。
据武汉儿童医院宣传科介绍,近期在微信上甚至出现了直接署名为“武汉儿童医院”的微信公众号,定期推送一些耸人听闻的假科普,对于这个侵权的公众号,医院采取了向微信投诉侵权,如今一个月过去了,依然没有任何消息。
对于网络上真假难辨的各种网站及公号,武汉儿童医院呼吁社会有关部门关注,在开放权限前应核实其经营范围,对其实施有效的监控和管理,避免久而久之这些“李鬼”越来越多地伤害患者利益。
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