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上百件信访件 两小时内从这里派出

2017-08-25 07:06:53   中国青年网

23日零时50分,易波终于写完129件信访件的办理意见。接下来,所有信访件交由其他成员分头派发。为提高工作效率,小组内每名成员均负责2个区(市、县)和1个市级部门的派件工作。

而接件那头,各区(市、县)也实行24小时值班制度,确保及时接件,即交即办。

严格审查审办理报告平均每件耗时半小时

除派件外,易波和组员们还有一项重要工作:催审。

“按照省上要求,信访件的办理情况要在7天内反馈到省上,我们则要求各区(市、县)4天内将办理情况反馈到市上。”易波说,组员们还要对上交的办理报告进行审查,核实办理情况。由于案件量大,他们平均每天要审查上百件案件的办理报告。

“首先报告中必须明确案件反映问题属实或者不属实,不能模棱两可。”从成都市规划局抽调过来的王毅,半个月来每天都要审查几十件办理报告。

如果案件属实,再看具体的办理情况。“要细看案件逻辑,能立即整改的要抓紧完成,对于不能立即完成整改的,要写明后续的整改方案,包括具体的工作计划、时间节点和进度,还要列出责任人。”王毅表示。

对于报告中定性为不属实的案件,则要重点审查。“一般都会要求区(市、县)扩大范围继续核实。”王毅以“广场舞噪声扰民”举报为例:如果举报人所说的地点没发现,我们就会要求到附近别的广场去核实。

8月21日,成都市环境保护督察办公室印发《关于进一步规范环保督察交办案件办理工作的十条意见》,对问题是否属实、落实方案、明确责任等六大要素必须严格审查。“整个流程下来,一个件一般要审查半个小时,遇到案件复杂的时间会更长。”

材料审查后,案件督办组下设的现场督察组,还会从所有信访件中抽查一部分到现场了解情况,特别是对重点督办案件进行现场调查。

对于办理不及时、上报质量差的市级部门和区(市、县),会严肃问责。“每天下午4点,市政府相关领导都要组织召开工作例会,目前已经对一些工作不到位的部门和区(市、县)进行通报,对造成重大影响的还将追责问责。”易波表示,案件办理报送情况还将纳入成都市委市政府年度环保工作目标考核。

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