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高铁订餐:中式快餐“打败”洋快餐

2017-08-08 13:52:19   

潘强同时介绍道,铁路自营的冷链盒饭一周换一次菜单,下一步也希望社会餐饮品牌能够不断地推出新菜单。不过,记者也了解到,要送上高铁的餐饮品种,还是要经过精心挑选和设计的,比如汤面类因为时间稍长就容易“坨掉”,不适合做高铁送餐。此外,社会餐饮品牌经过一段时间的摸索,势必也会明白什么好卖、什么不好卖,从而加快菜品的革新。

部分投诉缘自误会

前三周近3万个订单中,目前关于食品质量的投诉为零。但还是有38起投诉事件,也就是说,投诉率大约是千分之一,相较于普通餐饮外卖,这一比例的投诉率还是很低的。其中极少数是投诉“送错”的,比如旅客点的是鱼香肉丝饭,结果送上车的是香菇卤肉饭;绝大多数是投诉“送晚”的,即旅客投诉送餐送晚了,这里面也有一些“误会”,很多旅客等车在自己要求送餐的车站停靠,2分钟后车再次启动,不见“外卖”就打电话投诉了,但电话一挂,餐食就送到了——原来,外卖送到车上,再由车上的服务人员送到旅客所在的车厢、座位,也是需要一点时间的,旅客不妨稍微耐心一点。

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