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女子投诉快递员遭强行入室毒打 快递公司久不回应

2017-06-28 07:22:33   法制晚报

王女士手部青肿

现场多处血迹

屋里也到处是血

快递员被抓,快递公司久不回应

王女士称,目前,打人快递员已被公安部门带走调查。

今天下午,王女士表示,虽然头部的伤口已经缝合,但仍然会伴随头晕,恶心的症状,今天下午只能卧床休息。

而令王女士非常不满的是,事发后她多次致电申通快递北京管庄公司,对方称向上级反映情况以后会给予回复,但是她一直等了三天,申通快递方也没人出面道歉,而且态度冷漠。

下午2时许,壹现场记者多次拨打了申通公司管庄分部电话和朝阳区分公司电话,均一直无法接通。记者致电申通快递总公司询问此事,客服称,公司并不知道此事,稍后会致电申通快递北京公司进行了解情况。

北京申通快递致歉:

不容忍伤害客户的任何行为

下午3时22分,北京申通快递官方微博就此事进行回应,称公司已经获悉此事,向客户致歉,尊重事实真相,不会逃避责任,更不会“容忍”任何侵害客户行为的存在,会就此事给公众一个交代。

申通原博内容——

@北京申通快递:

对此事给消费者带来的伤害和影响,我司也十分愤慨,在此向客户致歉。事件经过:获悉快件投诉后,我司积极与客户进行沟通处理。当得知业务员可能存在侵害客户人身安全的行为之后,北京申通官庄工作人员对其进行劝说将其“留住”,并主动在服务站点辖区警局报警,扭送公安机关,配合公安机关进一步对事件进行调查。我司绝不会逃避任何责任,更不会“容忍”任何侵害客户行为的存在,我们尊重事实真相,主动配合公安机关对事件进行调查,给公众一个交代,并对该事件所涉及的人员和站点进一步严肃处理。

被打当事人:

快递员掌握客户信息,担心个人安全

对于目前申通的回应和对此事的处理,王女士在下午对壹现场记者表示,虽然在舆论压力下,北京申通快递发布了一条微博回应,但是至今仍没有申通方面的负责人和她联系。

“快递员掌握客户的所有信息,有电话号码和具体地址,如果快递员对客户有怨气,恶意报复,客户安全如何保护?今天快递员拿来的是石头,如果是刀这样锋利的工具,后果真是不堪设想。”王女士说。

责任编辑:丁勇 CN007
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