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黄小蕾冷静下来再谈与迪士尼之争:望客观公正

2017-05-26 08:06:44   

3。关于冲突及动手。在工作人员以"孩子有头发身高不足"为由把我们拒之门外,由于我们不认同对方的结论,随后又有几位男性工作人员过来以身体阻拦,前拉后拽,更有甚者从前面推了我,当时我被围困在一群男性工作人员当中,感到紧张又恐惧,而当孩子已被吓得大哭时,作为一个带着孩子的母亲,在面对这种情况下我不得不采取自我保护的措施,在多方肢体接触下我由于慌乱而不小心抓红工作人员的手臂,这是事实。网上所说的动手打人,是不成立的,一个带孩子的母亲,能动手打人吗?

这两天事态的发展,非我所愿,也超出我预料的程度,个人面对机构始终有力不从心的感觉。

但是我依然衷心希望此次事件可以有一个好的结果:

1。我希望迪斯尼方面可以善待每个去的孩子,以及带他们去的父母。迪斯尼游客多,排队时间长,对于每一个顾客来说,在风吹雨淋中日晒中常常排一天的队只能玩两三个项目。好不容易排到队却因为身高数据分歧而失去机会,对孩子是失望对父母是难过。而对于量身高这件事情来说,希望园区可以对测量方法更仔细、更科学一些,在有数据争议的时候更耐心更友善。一个简单粗暴的结论,容易做,也容易伤人。

2。服务行业与消费者,不是敌对关系。服务行业不容易,迪斯尼的工作人员每天面对千百个顾客很辛苦很累,对你们而言你每个顾客只是你的千百分之一,但对于每一个去的孩子来讲,这是一次梦幻之旅,甚至是很多人一生铭刻的奇妙感受。不要轻易用你们的简单粗暴,扼杀一个有资格游玩孩子的美好期望。

3。我个人接受被迪斯尼全球封杀,我也会告诉我的孩子我们的遭遇。但希望下次迪斯尼可以更善待每一个投诉的顾客,顾客在遭遇服务争议的时候都有投诉的权利,在投诉中我们可以让事情真相更明了,迪斯尼这么大的全球企业,轻易不要动用终身禁入的方式来对待顾客。

最后,我要说明我没有使用任何危机公关手段,也没有雇佣水军或者发动朋友,我选择微博这个平台,就是希望公开面对,也希望获得公平对待,更期待有一个公正的结论。我要重申的是,在此事件中,我的身份只是一个普通母亲,希望大家用一个看待普通母亲,普通消费者的态度,看待一个母亲带孩子去迪斯尼的遭遇,谢谢大家!

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