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回访上海“手机预装软件”案 引发手机行业整改风潮

2016-01-12 11:23:28   中国新闻网

庭审中,合议庭的法官们当庭对上海消保委撤回对欧珀公司起诉的申请是否合法、是否符合社会公共利益进行了审查,并在休庭进行合议庭评议后当庭作出裁定,准予上海消保委撤回对三星、欧珀公司的起诉。

羊焕发表示,这两起案件系上海消保委依职责提起的消费民事公益诉讼,旨在制止并纠正手机制造商未明确告知消费者手机预装应用软件的基本信息、未向消费者提供自主卸载预装应用软件的不当行为,保护消费者在购买、使用手机过程中的知情权、选择权不受侵害。三星公司、欧珀公司的整改行为,使其消费者得以简便、迅速地获取产品信息,并可根据个人需求直接对预装推荐应用软件的存留进行选择,从而保障了消费者对于手机预装应用软件所享有的知情权、选择权。

羊焕发说,上海消保委申请撤回起诉,我们经审查认为,其申请符合法律规定,亦不违背社会公共利益,故予以准许。

手机行业掀起“整改风潮”

记者回访时了解到,虽然这两起案件最终是以裁定准予撤诉的方式结束的,但在这之后,整个手机行业掀起了一股“整改风潮”,甚至连手机制造巨头美国苹果公司也“卷”入其中。

羊焕发说,这两起公益诉讼发起的主要目的,是保障手机用户对手机预装应用软件的知情权与选择权。上海一中院在受理直至审理这两起案件的过程中,陆续接到上海消保委反馈过来的相关信息,从某种意义上说,这两起诉讼的确引发了整个行业的积极变化。

除了涉案的三星公司、欧珀公司公开承诺整改,严格执行包括向消费者公开预装软件数量、名称、内容、占用内存、卸载路径等在内的多项措施后,美国苹果公司也公开表示,装在iphone上的软件也将不再是永久的,未来将可以删除。

“我感到,一方面,由于这类案件在全国法院并无先例可循,需要我们在司法实践中尝试确立相关的诉讼规则,并为以后审理此类案件积累经验。另一方面,我们还觉得,公益诉讼案件审理的意义不限于个案的定分止争,更在于着眼对行业的引导和规制。”羊焕发说。

事实上,三星手机、欧珀手机中存在的问题,同样存在于目前市场上在售的其他品牌智能手机。

为规范智能手机市场,保护消费者的合法权益,减少此类消费纠纷,这两个案件审结后,上海一中院于2015年11月16日向国家工信部发出一份司法建议,就加强手机生产企业预装软件的管理工作特提出三点司法建议。

一是加强对手机预装软件的事前监管;二是加强对手机预装软件的事后监管;三是建立智能手机预装软件管理标准。

羊焕发告诉记者,2015年年底,国家工信部对上海一中院发出的司法建议已经进行了回复,对提及的三个方面问题逐一进行了答复。

羊焕发认为,这两起案件虽然是以裁定准予撤诉审结,最终没有形成判例,但在案件之外,相当一部分手机制造商已采取措施,对预装软件的告知和卸载进行改进,这意味着对业内更多的手机厂商起到了积极的引导作用,督促相关企业对保障消费者的合法权益予以足够的重视。□记者孟伟阳□通讯员敖颖婕

责任编辑:柯旺 CN044
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