新闻>社会
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20181008/34105808.html
Server: cms-8-251
Date: 2024/03/29 07:31:47

Powered by China
China

滴滴召开司机意见征求会 程维柳青现场听取意见

2018-10-08 15:47:46   半月谈 

滴滴召开征求会

滴滴召开征求会

原标题:滴滴召开司机意见征求会:程维柳青作为一线客服现场听取意见

10月6日下午,十多位司机师傅应邀来到滴滴公司,参加了司机意见征求会。滴滴出行CEO程维、总裁柳青、CTO张博、产品高级副总裁俞军、快捷事业群总经理陈汀以及各部门负责人作为滴滴一线客服,现场倾听司机师傅们的声音,收获了不少中肯的批评和建议。

意见征求会上,司机师傅们畅所欲言,围绕如何完善平台规则、优化产品功能以及增强司机归属感等多个方面,展开了激烈的讨论,提出了不少有建设性的建议,内容主要集中在如下几个方面:

1、应当制定明确的司乘公约、完善平台各项规则,并定时向司机和乘客宣讲,减少因司乘认识分歧而导致的纠纷;

2、平衡好安全和效率之间的关系,司机端的防疲劳驾驶规则僵化,有时与接单奖励规则产生冲突,导致司机收入下降,建议加强规则间的协同作用;

3、优化产品功能,提高司机接单效率。行程中存在地图规划路线不合理、人脸识别功能在暗光下识别能力差、一键报警被误碰、跨城订单返程空驶等问题。同时,参会的司机师傅们普遍认可行程中录音功能,认为其约束了车内司乘的不良行为,保护了双方的权益;

4、提高客服效能,帮助司机解决实际问题。建议增加客服人力投入,提高客服专业能力和权限,针对投诉中普遍存在的问题,成立专项客服小组解决,并且建立线下意见反馈通道;

5、为司机提供更多服务,增强司机归属感。建议为司机提供更加丰富和便利的一站式服务,解决车辆保养、加油以及日常用餐等后顾之忧。

滴滴召开征求会

滴滴召开征求会

在会上,程维和柳青以及各业务负责人认真倾听,并一一做了记录。针对司机师傅们提出的一些具有可行性的建议和具体的个案,程维现场布置任务,要求相关负责人尽快落实和解决。

程维表示,司机群体是滴滴出行生态中的重要成员,非常感谢大家的一路陪伴和支持,滴滴将认真梳理大家的批评和建议,并逐步落实到各业务部门的实际工作当中。

其他城市的意见征求会也正在陆续召开,除了邀请社会各界参与意见征求会之外,滴滴近期还推出了“线上意见征求”和 “建立安全监督顾问委员会”这两项社会共建举措。

滴滴希望倾听社会各界的建议,持续进行公众意见征求并常态化,不断加强与监管部门、社会公众之间的沟通,在主管部门和检查组的整改要求和指导意见下,全面落实企业安全生产和维稳主体责任。

责任编辑:周晶晶 CN032
展开全文
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20181008/34105808.html
Server: cms-8-251
Date: 2024/03/29 07:31:47

Powered by China
China
四川男教师猥亵多名男生 包括2名未成年人 被判8年
在阿拉木图中国人:枪声爆炸声交织,警车都被砸了
郑州一医院2天接收10位封控区产妇
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20181008/34105808.html
Server: cms-8-251
Date: 2024/03/29 07:31:47

Powered by China
China

热点新闻

404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20181008/34105808.html
Server: cms-8-251
Date: 2024/03/29 07:31:47

Powered by China
China
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20181008/34105808.html
Server: cms-8-251
Date: 2024/03/29 07:31:47

Powered by China
China
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20181008/34105808.html
Server: cms-8-251
Date: 2024/03/29 07:31:47

Powered by China
China
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20181008/34105808.html
Server: cms-8-251
Date: 2024/03/29 07:31:47

Powered by China
China
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20181008/34105808.html
Server: cms-8-251
Date: 2024/03/29 07:31:47

Powered by China
China
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20181008/34105808.html
Server: cms-8-251
Date: 2024/03/29 07:31:47

Powered by China
China
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20181008/34105808.html
Server: cms-8-251
Date: 2024/03/29 07:31:47

Powered by China
China
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20181008/34105808.html
Server: cms-8-251
Date: 2024/03/29 07:31:47

Powered by China
China
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20181008/34105808.html
Server: cms-8-251
Date: 2024/03/29 07:31:47

Powered by China
China
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20181008/34105808.html
Server: cms-8-251
Date: 2024/03/29 07:31:47

Powered by China
China

自刷差评淄博烧烤店谈爆火1年现状:人比去年翻了1倍

2024-03-29 07:28:47

台湾查出日本鱼类致癌物超标40倍 进口鱼类并未流入市场

2024-03-29 07:26:31

薪资谈判破裂引发大罢工!韩国首尔97.6%公交车停运

2024-03-29 07:23:25

为中国足球尽绵薄之力!“退钱哥”公开应聘足球社会监督员

2024-03-29 07:17:07

学校给小学生发“早产面包” 校方回应:已向相关部门追究

2024-03-29 07:12:12

父子上演十亿家产争夺战:为拿回股权不惜反目成仇

2024-03-29 06:53:21

黄晓明黄景瑜被偶遇:3人吃炖鱼,贾乃亮买10斤瓜子准备坐绿皮车

2024-03-29 02:29:36

劝你多吃点胡萝卜,好处都在这里了

2024-03-29 02:27:37

爱吃辣的人,癌症、心血管疾病、全因死亡率都比同龄人要低

2024-03-29 02:25:02

祝福李雪琴!恋情曝光与男友因戏结缘 两人亲密挽手逛街

2024-03-29 02:23:23

初中生疑因手串断裂霸凌索赔5000元!打人者:要不是杀人犯法 一刀捅死你

2024-03-29 02:19:01

荷兰首相在华就光刻机出口管制表态:不会专门针对某一国家

2024-03-29 02:15:37

俄罗斯导弹是混凝土做的?根本没有任何杀伤力,这有可能是真的吗

2024-03-29 02:11:37

等你老了,上衣尽量不要穿“卫衣”和“老头衫”,这些更减龄高级

2024-03-29 02:08:45

山药的死对头,两者不能同食,吃了就是没病找病

2024-03-29 02:05:48

日韩已经中招,中国是下个受害者?美国如何精神阉割整个亚洲?

2024-03-29 02:05:46

保温杯里泡枸杞,长期喝身体会有什么变化?

2024-03-29 02:00:47

夫妻中若一人是O型血,生出的孩子有哪些特征?多数人还不明白

2024-03-29 01:56:40

中国一架无人机直飞日本海,形势容不得留手,自卫队有点被吓到了

2024-03-29 01:53:37

出嫁的闺女,到了清明节不能给父母亲扫墓上坟吗?

2024-03-29 01:53:27

中国船被击中,驶印度港避险,论事实讲道理,这事可能怪不得胡塞

2024-03-29 01:49:59

养老金暂停发放?及时认证是关键

2024-03-29 01:44:32

武统台湾,还要解决5个难题,都有解决方案,统一势在必行

2024-03-29 01:41:34

美国预判成功,俄罗斯首都传出噩耗,给普京连任的一大下马威?

2024-03-29 01:36:25

坚持十点睡、五六点起床跑步的人,后来怎么样了?

2024-03-29 01:31:20

长期散步能把5类病“走没”?建议:50岁以后,这样做!

2024-03-29 01:28:10

中国航母战斗群与美国航母打击群,谁的战斗力更强?

2024-03-29 01:23:45

黄金价格已“涨疯” 老百姓如何应对?

2024-03-29 01:23:04

超市老板忘关店门睡觉 俩女顾客对着监控付款

2024-03-29 01:20:06

尿素价格继续下跌,玉米备肥,现在能不能买

2024-03-29 01:19:25

台军头子邱国正叫嚣击落解放军无人机,“对我们心理造成危害就要第一击”

2024-03-29 01:16:08

坏消息瞒不住了?美舰队出现阵亡人数,胡塞武装还要打出“王炸”

2024-03-29 01:13:38

近期高发!传染力是甲流的10倍!全国二月份报告百日咳1.7万例

2024-03-29 01:12:27
点击查看更多
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20181008/34105808.html
Server: cms-8-251
Date: 2024/03/29 07:31:47

Powered by China
China
`
中华头条
官方
5.0分 1.8亿人在用
优质 安全 免费
`
中华军事
官方
5.0分 2.6亿人在用
优质 安全 免费