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骚扰电话生产链调查:30人团队一天拨出24000通电话
2017-08-21 20:35:27 中国青年网
每天下班后统计意向客户
该公司还制定了骂客户会被罚款的规定。“毕竟是你主动给人家打电话,骚扰别人,万一被人家举报,你就完了。”苏某说。
明明是骚扰,很难管得了
“每天都有骚扰电话,最多一天能接到二十几通,最少一天也有三四通。有时晚上一两点还有骚扰电话打过来,真的很烦!”南京市民朱先生说,他一般接到骚扰电话,只是挂断后再标记。“一般谁会为了这点小事兴师动众地投诉呢?即使投诉,也不知道找哪个部门啊。”
“骚扰电话只是公众对不喜欢、不想接的电话一个称谓,目前我国法律中还找不到‘骚扰电话’这四个字。”中国人民大学商法研究所所长刘俊海说,目前,骚扰电话的定义和监管是个难题。记者就骚扰电话议题,向江苏省、南京市两级工商和公安宣传部门申请采访,均以不为其主管为由,婉拒了采访。
江苏省通信管理局相关负责人告诉记者,目前,他们主要采用合同责任约束的方式开展相关监管工作,即和所有企业用户在签订相关语音专线接入合同中明确,如果在外呼时出现呼叫频次异常,或产生了大量用户投诉,将被终止接入。
电信分析师付亮认为,仅依靠“12321”投诉举报机制远远不够,目前举报率不高,即使举报成功,工信部也只是责令电信运营商暂停手机外呼功能或封号,但很难对拨打骚扰电话的受益人进行处罚。“没有后续跟踪处罚,封号是没用的。”
江苏省通信管理局相关负责人及刘俊海等建议,尽快完善相关立法,明确骚扰电话认定标准和法律惩戒约束措施。工信、工商、公安等部门应该加强协作,合力监管,消除监管真空与推诿空间。此外,还可探索健全失信制裁机制,把拨打骚扰电话的当事人和受益人拉入黑名单。
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