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哈尔滨北兴木门“关不上” 厂家不退不换终止售后

2017-08-17 14:52:32   中国青年网

姚女士认为木门存在质量问题,便联系厂长要退货,但是对方拒绝退货,并不再接听她的电话。“孩子马上就要上学了,可现在出了这种事,真不知道该怎么办了。”

厂家不同意退货还终止了售后维修

记者在姚女士的新家看到,五扇新门的多个门套接口处,可以清晰地看到拆卸重装后留下的缝隙。重新安装的5扇门胀得几乎和门框平齐,存在不同程度的关门难问题。有的门的门边在强力关门的作用力下,门已经留下多处划痕。而有的门使多大力也关不上。

北兴木业的汪厂长认为,一般来说,木门在冬天供暖,还有夏天多雨时,会有一定程度的收缩膨胀。对于之前出现的问题,厂里一直都在配合维修。但是,他否认4月份曾派工人上门挪过门套子。

而姚女士出示的与汪厂长的微信记录中显示,4月14日,汪厂长知道5扇门收缩出大缝的事情,而且安排厂里修门的师傅去处理,并给出了处理的措施,就是不动合页那一侧的缝,把门套子拆了重新安,这样与门的缝就缩小了。

对于姚女士提出的退货要求,汪厂长不同意,并称由于之前沟通出现了问题,售后维修也会终止,如果消费者认为门有质量问题,可以向有关部门投诉。

两次维修仍不能正常使用须换货

目前,姚女士已经向12315投诉,并将相关单据、证据和材料提交。

根据《黑龙江省家具商品消费争议解决办法》规定,家具商品三包有效期为两年,家具商品自交付消费者之日起60日以上、三包有效期以内发生严重质量问题,经两次修理仍不能正常使用的,销售者应当为消费者换货。

截至记者发稿,12315已经受理了姚女士的投诉。

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