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消费者花15.8万定制大牌衣柜 板材疑遭“偷梁换柱”

2017-06-17 00:15:39   经视大调查

居然之家调查后承认 消费者所装产品“品牌不对”    

高价定制的大品牌整体家具竟然是假的!这让邱先生感到非常震惊,他立即向居然之家高桥店进行了投诉。居然之家方面经过两天调查之后,给出了明确答复:

不仅材料有疑问,连品牌现在也是假的!居然之家高桥店里这家“爱达屋”的家具店问题也够多的,如果这样的事情发生在路边小店,消费者也只能找店家维权,但现在问题发生在大名鼎鼎的“居然之家”,这就让人质疑,“居然之家”的监管究竟在哪里?而且,这样的事还并非个例。目前,长沙市工商部门已经对此事立案调查!

产品品牌三次改口 商家以“发错单”为由开脱

问题是一个接一个,既然邱先生家里安装的不是KD品牌,那这些材料又是哪里来的呢?

果真是“爱达屋”品牌的家具吗?第二天,居然之家和门店老板都改口了!

同一批家具产品,可产品的品牌却在商家口中变来变去,一会儿说是KD,一会说是爱达屋,最后又变成思衡,难道是在闹着玩吗?!

“下错单了”——回答的可真够轻松。牌子下错单了,那么用标价几百元每立方的多层板代替1700多元的进口指接板,又是什么情况呢?

又是“下错了单”!消费者发现问题了,就以“下错了单”来搪塞,那如果消费者没有发现呢?

长沙市工商局消费者权益保护处的负责人在对整个事件详细了解后表示,从一开始,居然之家高桥店的商家就涉嫌违法!

事情发生后,居然之家高桥店一直试图以极低的代价来解决此事!

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