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男子网购凉席遭客服狂骂:你是你妈和土狗杂交的

2017-06-13 19:41:32   映像网

辛先生还表示,当天早上下单的凉席,一直到当天晚上10点多都还没发货,而该店是明文承诺在“16:30前的订单当天发货,16:30之后的订单隔天发货”。事发后,辛先生向淘宝网投诉,表示希望卖家道歉。但客服告诉辛先生,让卖家道歉的可能性不大。

看了这么多的内容

你有没有感觉到扑面而来的恶意?

可是这个问题到底怎么解决呢?

买家可发起恶意骚扰维权卖家48分扣光就封店

6月11日晚,记者就此事咨询了淘宝客服。客服表示,建议买家先申请退款,48小时内若卖家不处理,系统将自动将款退回买家账户。等款项退回后,再针对客服态度问题,提交电子投诉,提供阿里旺旺聊天记录、手机短信照片等证据,淘宝会尽快处理并给出答复。若投诉情况属实,淘宝将对店铺进行扣分处理。

记者查询到,淘宝上卖家在交易中或交易后采取恶劣手段骚扰买家,买家可发起恶意骚扰维权。

维权成立,卖家每次被扣12分;

情节严重的每次扣48分。

一个店铺常规有48分,一年内扣完48分后就会被封店。

昨日晚上23点30分左右,记者看到,时隔一天,辛先生投诉的那家凉席店铺,信誉从5钻升级为1个皇冠了。

昨日,记者以普通买家身份,向这家凉席店铺的客服打听此事。刚开始,一名自称是夜间客服的MM表示,并不清楚情况,当时是白班值班时间。该客服看了聊天记录,以及跟同事了解情况后,表示“那也就是互相的呗”“就是那个买家发大便照片那个人”。记者从辛先生的聊天截图中没看到“大便照”。再向客服咨询时,该客服没再回复。

来源:深圳大事件

责任编辑:李皓 CN002
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