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因此,该院从2015年底新一轮医改后实行预存诊查费制度,可能这名网友是在此之前建卡,之后就未到该院就诊。当时,为顺利推行此举,该院提前在门诊各楼层贴了告示,让服务台工作人员也给患者作相关解释,对于医保患者,诊疗结束并结算费用后,被扣除的诊查费可返还到就诊卡内,下次就诊仍可使用;对于自费患者,咨询台的护士也会提醒,结合自己的实际情况先充值一定的金额,以免重复排队。
关于该网友所说,该院骨科诊室的医生刷卡之后,因余额不足被要求先去充值10元,再回来看病的情况,由于联系不上这名网友,无法实际核实。实际上,如果卡内余额不足,就无法进行挂号操作,排了冤枉队又被打回头去交费的情况,应该不存在。也有可能是卡内的预存金额只够看住院医师,患者找了更高职称的医师看病,所以需补足差额费用导致充值预存金。
该负责人介绍说,目前就诊卡充值只能通过人工柜台,加上建卡和充值都在一起,如碰上排队人多,或前面的人在办理建卡时,确实需要等待较长时间,对此,医院已着手改进,借鉴银行自助办卡的经验,将于下半年引进自助办卡、缴费机并设置在每一层楼,同时开通移动支付,到时排队难的问题将得到有效缓解。
各医院规定不同
其他医院的情况如何呢?目前柳州市的三甲医院中,人民医院、柳铁中心医院不需要预充值挂号。6月8日下午,记者前往柳州市人民医院,看到门诊部一楼左右两侧都有多台自助预约取号机,随后记者用一张于2012年初办理,未进行过任何充值的就诊卡进行体验,成功预约到一个7分钟后可以就诊的号,整个操作过程不到1分钟。
据柳州市卫计委宣传科负责人介绍,除了中医院,柳州市工人医院、妇幼保健院也采用同样的方式要求患者预充值挂号,医院确实也是为了解决实际遇到的问题,才作出了相应的规定。对于各医院的规定不同,能否进行统一的问题,涉及整体的信息规划,也欢迎患者提出意见,目前,主管部门也希望中医院能够尽快完善硬件设施和移动支付,为患者就诊提供更多方便。
来源: 广西新闻网
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