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男子办签证被拒索赔11万大闹携程 带10余人殴打客服
“领事馆一般不会告诉服务商具体的拒签原因是什么?”殷文捷说,公司推测,一是沈某夫妻二人下了两张订单,按常规来说,夫妻两人出游,多数都是下一张订单。其次,沈某称在上海丰庄开个工厂,做生产加工,资产审核上不过关。领事馆会对此认为材料有所隐瞒。
但沈某一直不接受,认为携程没有做好,就向公司索赔11万元损失,携程没有同意。
殷文捷说,对于被拒签的客户,公司有相应的公示管理制度,会退款或者按根据具体情况,赔付红包卡券。如果客户仍不满意,可以向工商部门投诉,或者向法院起诉走诉讼途径。而不是采用暴力威胁手段。
打人者已被行政拘留
被打的小李和携程公共事业部经理殷文捷告诉记者,23日客服人员被打后,员工报警。
昨日下午,晨报记者来到长宁区临空经济园区派出所,接案民警没有接受记者采访。记者从长宁区公安获悉,23日下午14点44分,位于福泉路的携程公司内,有携程员工被客户殴打。民警接警后立即赶到现场,并将双方带所处理。经调查,客户沈某因旅行问题与携程员工发生纠纷,继而产生肢体冲突。经鉴定,携程员工系轻微伤。目前,违法嫌疑人沈某已被长宁公安依法行政拘留五日。
责任编辑:穆启春 CN063
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