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随后,记者从月星环球港客服部负责人处得到确认,网上顾客对赤坂亭的投诉情况基本属实。该负责人表示,周五顾客打电话向服务中心投诉赤坂亭有人打孕妇,之后楼层主管第一时间赶到赤坂亭门店,当时双方已经开始争执,楼层主管尽力协调,并协助顾客报警。
该负责人介绍,除了每层楼设置的吸烟室外,其他公共区域,包括所有商铺、走廊等全面禁烟。
赤坂亭餐厅属于公共场所,禁烟概莫能外。吸烟方在此次事件中显然是存在过错的。至于打人者的身份,该负责人称其是赤坂亭员工。
环球港表态:应该严惩打人者
环球港将此事定性为“影响环球港商誉的恶劣行为”。环球港客服部负责人称,得知此事也非常气愤。他介绍,环球港对商户形象的要求都是有约定的。环球港的态度是,要求赤坂亭总部对事件做出处理,配合警方调查,严惩打人者,给消费者一个满意的答复。环球港已经要求赤坂亭高层直接出面处理此事,该负责人给了记者一个游姓董事长的手机号码,但记者多次拨打,始终无人接听。
赤坂亭就吸烟冲突事件声明对冲突中收到惊扰的顾客表示歉意,愿意承担在处理该事件中应承担的责任。有鉴于警方已介入,承诺一定早日厘清事实,给当事各方及广大公众以交代。
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