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游客购物8元1斤变8元1克 商家:不付钱休想下庐山

2017-09-23 13:42:00   央广网

执法部门介入 游客均获得全额退款

3位游客遭遇商家价格欺诈、强买强卖后,均向《问政江西》求助。庐山市市场和质量监督管理局于9月13日,由李建明副局长带领药械股和南康分局执法人员到三叠泉景区进行调查和处理。

经查,游客们接连投诉的是隶属三叠泉旅游公司的商铺,接收调查后,商铺当日将几位游客的购物款全额退回给执法人员,由执法人员转交给游客。在调查中,执法人员对商户中药材都进行了取样,接下来将对抽检情况继续依法处理。

取证不易立案难 宰客问题难彻底解决

虽然几位消费者最终都获得了退款,但对于被投诉的商家,执法部门只能进行罚款并加强监管,但很难从根本上解决问题,庐山市市监局监察大队赵队长称“取证难、立案难”。

赵队长表示,由于投诉中消费者往往没有保留相关证据,加上执法人员没在第一现场,如只有口述无法立案。而对于商家是否存在虚假宣传及价格欺诈的问题,因其所售商品是自主定价,没有国家标准,也难以界定。

目前,执法部门对旅游公司负责人及其旗下的藏红特产店进行警告,要求其明码标价,并表示若再次发现遭游客投诉同类问题,就对该店进行取缔。

记者手记:

“不掏钱就让你爬不出庐山”、“出门在外平安最重要,不付款休想下庐山”,究竟是什么原因能让商家说出如此“霸气”的宣言?“青岛天价大虾”、“三亚天价海鲜”等事件仍历历在目,这些事情对当地旅游形象的破坏可以说是毁灭性的,庐山作为江西省的旅游名片,难道不应该吸取教训么?

几位网友在投诉中均表示在“藏红特产店”的遭遇,让他们心里对庐山乃至整个江西省好印象打了折扣,记者希望有关部门能对“藏红特产店”这样屡被投诉的商家进行从严从重的处罚,甚至可以对其母公司“三叠泉旅游公司”进行追加处罚,以增加其违法成本,净化当地旅游环境,还广大游客一个真实美丽的庐山。

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