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保监会:上半年受理保险业信访投诉16654件次

2017-09-21 00:57:04   中国青年网

从信访投诉对象看,高管违规违纪问题突出。2017年上半年,共收到信访举报机构高管违法违规问题103件、占11%,已查实18件,较去年同期增长100%。此类信访举报除反映保险机构在高管任用、管理等方面存在的失察问题,同时还反映出保险机构高管在涉及职务侵占、贪污、生活作风等方面存在的违法违规问题。

从投诉涉及险种看,车险领域违规屡禁不止。2017年上半年,上海、湖南、新疆等24家保监局查实涉及车险市场违规举报53件、金额1.55亿元,相比去年同期,涉及地区更广(上升71%)、查实件数更多(上升92%)。部分产险公司盲目拼规模、抢份额,通过降费承保、异地承保、虚挂中介、虚列费用、赠送油卡礼品卡、买商品送保险等多种违规手段,开展不正当竞争,严重扰乱了车险市场秩序。

从信访投诉风险看,非保险金融产品问题较多。2017年上半年,部分保监局监管发现,一些保险公司业务员离职到私募基金、P2P等销售非保险金融产品的平台或机构任职,利用手中掌握大量原保险公司客户信息,向原有或潜在保险客户推销非保险金融产品,有的假冒保险消费者名义投诉并提出退保要求,有的诱导客户退掉手中保险单购买非保险金融产品,有的保险消费者被盲目卷入金融诈骗和非法集资,存在较高的非法集资风险。

从信访投诉情况看,缠访闹访事件呈多发态势。2016年以来缠访闹访现象较为普遍(5人以上集体访185批次、1544人次),已呈多发态势。有的上访人不走正常程序,对理赔提出种种不合理诉求,投诉处理难度大;有的上访人对投诉处理不满,聚众到机关、单位缠访闹访,极易导致矛盾扩散,风险升级,给信访工作造成了较大压力。特别是一些复杂案件涉案金额大、涉众面广,聚集群众缠访闹访时有发生,严重干扰了监管机关工作秩序和保险公司正常经营。

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