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青春之声共铸税务梦想——全国12366宣讲活动走进青海
在此次宣讲会中,纳税人代表对青海12366表达了充分的信任和感谢,大家交口称赞12366是“听得见的纳税服务”。
“我们是经济小省,人口小省。相比较北京、上海,我们的纳税人总量少,工作量也小一些。但是,我们不能因此降低服务标准,要拿出更高的标准,让纳税人更满意。”青海省国税局纳税服务处负责人刘兴华介绍道。
小省大服务让纳税人舒心
小省也有大服务,让纳税人听得见,必须做到听得清。为了做到这一点,青海12366纳税服务热线明确要求,纳税人来电遇忙回呼“零遗漏”。在认真做好日常纳税人咨询接电话听解答的基础上,对拨打电话转人工语音服务并遇座席全忙的纳税人进行回呼,着眼于事要解决,由“被动听”转变为“主动问”,在保证接通率的同时也绝不遗漏每一位纳税人的咨询。仅2016年,服务中心共处理呼损回呼近一千条,通过回呼解决纳税人问题约400条。答复问题严格履行首问责任制,做到“谁受理、谁跟踪”,“谁受理,谁答复”。
宣讲活动期间,国家税务总局纳税服务司副司长乐文红指出:“12366热线人员岗位责任重,要求高,强度大,在12366成长和建设中,不断涌现出务实创新的先进经验和忘我工作的感人事迹。今年税务总局纳税服务司联合机关党委(团委)共同开展这次宣讲交流活动,就是为了鼓励先进、树立榜样、畅谈感悟、分享经验,以进一步激发12366团队的活力和热情,共同提升12366整体服务水平。”
青海省国税局局长胡效国在宣讲活动上表示,青春之声道展现了税务梦想。青海税务系统要以本次活动为契机,对标先进,努力践行和发扬 “12366铁军精神”,不断夯实服务基础、完善服务机制、拓展服务平台、创新服务手段,持续提升纳税服务水平,努力解决好服务纳税人的最后一公里问题,以更加优质、高效的服务,为纳税人带来更多实实在在的获得感。
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