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不怕五星酒店脏得触目惊心,怕的是集体习以为常

2017-09-05 13:50:47   新华网

我们的消费者,习惯在一种低道德水平中生存,也只能降低着自己的期待。商人习惯说“那谁谁谁也一样”,消费者也只能在心里说“差不多就行了”。吃的东西,只要不是孩子吃的,只要吃不出人命,只要吃不出急病,差不多就行了,不干不净吃着没病,眼不见心不烦,闭着眼睛吃就行了,别想后厨的事。不是吃的东西,那就更对付了――唉呀,座位有没有消毒,靠垫有没有换,马桶有没有擦洗,想那么多干嘛,何必自寻痛苦。所以,这一次网友测试曝光五星酒店问题后,甚至有人批评网友多管闲事:众所周知的事,何必非曝光出来恶心人?

公众之所以对五星酒店不换床单不洗浴缸毫不震惊,是因为心理上早就接受了这个事实――这一次只不过是因为发生在北京五星酒店身上,才成为新闻,普通酒店很难成为新闻了。我的很多朋友都知道酒店潜规则,可又无力改变,只能去适应现实。出门住酒店想要干净,想要放心一点儿,只能自找麻烦去营造一个微环境:自己带床单枕巾被罩,不用酒店茶杯,不用浴缸浴袍,到酒店入住时先烧一壶开水把马桶烫一下――不过后来有网友曝光称“有人用水壶烫内裤消毒”,连水壶浇开水都有心理障碍了。

不能怪公众太犬儒,能怎么办呢?是的,消费者可以“用脚投票”逼着酒店去提升道德和文明,可谁知道哪个酒店更好一些呢?那些五星酒店被曝光前,哪个没有宣称过自己多严格多干净多先进。正如看不见的下水道最能体现城市文明一样,金玉其外败絮其中,文明和道德都体现在那些看不见的细节中:对餐饮行业,不在于大堂服务做到极致,而在于顾客看不见的后厨;对酒店行业,不在大堂的富丽堂皇,而在马桶有没有认真仔细擦过;对航空服务,不在空姐笑得多甜,而在毛毯枕头有没有认真消毒,乘客登机前客舱卫生有没有仔细做。人们的道德焦虑正体现在,对那些自己看不见的东西,饭店后厨、酒店服务、无公害的绿色食品,只能选择根深蒂固的不信任,用不信任对抗和消解一切。(曹林)

五星级酒店不换床单不擦马桶?北京旅游委约谈5家酒店

据北京市旅游发展委员会官方微博消息,北京市旅游委关注到网络上关于北京5家五星级酒店不换床单不擦马桶的报道,高度重视,已经开始约谈报道中涉及的5家酒店,了解核实情况。

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