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九寨沟上海游客数约为5000余名 暂未收到伤亡报告

2017-08-09 15:16:23   央广网

经过严密排查,目前春秋旅游在九寨沟地区,有来自上海、哈尔滨、呼和浩特、宁波、武汉、石家庄、郑州、长沙、成都、西藏等10省市的团队及自由行客人,一共506人,人身财产安全未受到损害。目前,当地导游、旅行社正为游客提供必要支持和帮助。由于震中位置距离著名旅游目的地九寨沟风景区39公里,预计在未来一段时间内赴九寨沟地区将影响旅客的出行体验。为此,春秋旅游将依照合同约定和客人意愿,安全审慎的调整赴四川旅游游客的行程,并对于近期出发赴九寨沟的游客做全额无损失退团处理。

截至8月8日23时,途牛旅游确认四川九寨沟方向出游中客人基本安全。途牛承诺未来三天内含九寨沟行程的未出游跟团游、自助游、机票、酒店订单,用户均可以申请无损全额退款,有损失金额,保险无法理赔部分,途牛将以旅游券形式承担。途牛将及时跟进当地事态发展情况和当地政府要求,在保障客人安全的情况下,做好行程调整的沟通和安排,将客人的安全放在首位。途牛提示,游客遭遇突发事件,可及时拨打途牛24小时服务热线4007-999-999寻求帮助。

地震发生后,驴妈妈旅游网第一时间启动应急预案。据驴妈妈当地导游的描述,目前九寨沟宾馆内客人情况良好,旅游社正在安抚客人并提供必要的帮助。截止8月8日晚22时40分,没有驴妈妈游客受伤的消息,并承诺所有已经预订九寨沟门票、当地酒店、国内长线等未出行订单,均可以在驴妈妈旅游网或致电客服热线(1010-6060)申请无损全额退款。

经过紧急核实,同程旅游目前在九寨沟景区的跟团游以及自由行客人,全部安全。目前,同程旅游针对8月8日夜里以及8月9日全天涉及九寨沟的行程均提供无损退订处理。据地接和出游客人反馈,九寨沟附近同程客人入住的酒店未因地震发生倒塌等,酒店方面也已经将客人疏散安排在停车场等空旷地带。同程旅游已经通过地接和领队对客人进行安抚,并将持续关注事态进展。此外,同程旅游将根据事件的后续影响,为后续需要调整行程的客人提供力所能及的帮助。如有新的进展,同程旅游将及时通过官方渠道对外披露。

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