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7月2日,薛先生将在柬埔寨购物点购买的红宝石戒指与吊坠,送往海南省产品质量监督检验所验证真伪,“经鉴定,送检首饰检验结论为“红宝石(充填)戒指/挂坠”,放大检查:气液包体,可见表面空洞中的玻璃状充填物。”
新国旅泰荣出境部的工作人员林欣表示,游客薛先生参加6月22日柬埔寨跟团游回国后,对海南新国旅推荐的首饰店内所购买的红宝石有异议,“根据薛先生提供的珠宝玉石鉴定证书,旅行社方面已将46000元购物款扣除银联手续费后悉数退还,薛先生也已收到这笔款项。”
薛先生也向记者证实,他要求旅行社对红宝石首饰退款后,海南新国旅已办理了退款手续,他收到了这笔款项。
而对于薛先生所说“购买的500余克三七等药材花6万余元”一事,林欣解释称,薛先生购买药材的店铺并非旅行社定点购物店,在行程安排中也没有安排随团游客必须在此处购物,“对于薛先生是否遭遇欺诈,旅行社很难确认,也很难帮他维权。如果属于旅行社合作的购物店,游客购买的商品有重量问题或其他问题,旅行社都会按照程序协助游客依法维权。”
在海南新国旅提供的一份“柬埔寨6日游”行程安排文档中记者看到,此旅行团有5站购物安排,并一一列了出来,确无药材店字样。林欣表示,对于薛先生的遭遇她深感同情,但在药材店购物纯属薛先生的个人行为,旅行社方面难以向薛先生提供帮助。
责任编辑:韩佟 CL1368
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