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北京部分河长信息公示牌背对群众 评论:没走心

2017-07-28 10:09:36   中国青年网

背对群众的信息牌没走心

杜梨

日前,本市“总河长”蔡奇书记在检查河长制落实情况时,发现某段河道河长信息公示牌面朝河道、背对河岸。他严肃地要求立即整改,把信息牌面向河岸,方便群众监督。这个检查过程中的小插曲,很值得说道说道。

所谓“信息公示牌”,顾名思义就是将重要信息简明扼要地呈现出来,以期“广而告之”之效。它是该面朝河心,还是河岸,答案不言自明。毕竟,一般人的眼力估计还没有好到能够隔河视字。把信息公示牌装反了,也许只是工作人员的一个小疏忽,在千头万绪的基层工作中,偶尔犯个错在所难免。然而细究起来,至少也反映了在工作中不过脑、不走心,缺乏方便群众的意识。

一“告”了事,不管“广”不“广”,更不顾群众是否已“知”,诸如此类形同虚设的“信息牌”不仅仅出现在河道边。这些年,“政务公开是常态,不公开是例外”已是共识,信息牌、公告栏、官方网站等等成为许多政府部门的“标配”。目的一是方便群众知情,二是公开接受监督。然而,有的信息牌空有干部信息,联系电话一打常是“对方已关机”;有的公告栏上字倒是个个认得,连起来一读就不解何意;还有的政府网站常年不更新,或者内容倒是有一些,关键信息、服务信息却散布在边角旮旯、层层子目录下,实在难觅其迹……凡此种种,都不能算实现了信息公开的初衷。

小小“信息牌”的状态,反映着政府部门对待群众的姿态。信息公示是否一目了然、明白晓畅,很多时候不是技术问题,而是意识问题。在这个媒体融合的时代,信息传播讲究受众思维。而对于政务公开而言,要谈受众思维,其实要先讲群众路线。学会站在群众的角度想问题,具有基本的服务理念和为民意识,背对群众的公示牌自然不会出现,长篇大论、语义含混或者神龙见首不见尾的信息公示自然不会出现。

走好群众路线,始于一点一滴。当下,办事窗口“一站式”服务正在推广,居民办事不用来回跑腿,一个窗口全搞定。最好的信息公示,或许也应是“一站式”的,让群众能够用最简单高效的方式获取所需信息,达到知情和监督的目的。虽然各项政务形式不一、内容各异,但做好工作的秘诀,无不是树立为民服务的理念。做事时想着老百姓,这群众路线就算真正走起来了。

责任编辑:卢书敏 CL1259
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