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央广网北京8月9日消息(记者王楷)据了解,8日21时19分在四川阿坝州九寨沟县发生7.0级地震后,国家旅游局12301公共服务平台启动紧急预案。在九寨沟地区游客如果需要帮助,均可拨打12301国家旅游服务热线,或通过12301微信公众号寻求帮助。记者当晚从国内在线旅游平台了解的情况是:同程旅游:目前出游中人数913人(在九寨沟客人),跟团834人,自由行79人。目前客人安全,未接到受伤情况,客人现在未住在酒店,均转移到停车场等空旷地带。8日、9日即将出游客人,目前正在联系客人做无损退订。携程旅游启动了重大自然灾害应急处理机制和旅游保障金计划,以客户安全第一为原则安排目前仍在九寨沟地区的旅客,同时,3天内即将出发的跟团游和自由行旅客将可以无损失取消行程,相关退订损失由携程旅游承担。截止当晚22点40分,驴妈妈旅游网表示,该公司没有收到游客手上的消息,已经预定九寨沟相关产品的游客,可申请退款。途牛旅游承诺8月9日、10日、11日前往九寨沟的未出游订单,用户均可以申请无损全额退款,无法退订部分以旅游券形式返还。此外,中青旅遨游网在震后启动重大突发事件保障预案,经确认,中青旅遨游北京、广东、上海、南京等地出发在九寨沟及周边景区旅游的客人均安全无虞。
责任编辑:任冲 CN062
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