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猎豹售后服务打太极遭车主投诉 车辆异响被告知不是大问题

2017-08-25 07:22:08   中国经济网

■本报见习记者 陈 炜

外观好看的车型,确实会在第一时间吸引到忠于颜值的消费者,对于猎豹,就有车主直言,其外形够拉风。但从颜值回归到品质,显然有的地方就经不起推敲了。

7月底,《证券日报》记者曾就猎豹汽车消费者投诉事件进行了相关的集中报道,受到广泛关注,其中,仅新浪财经网页就有近700条留言回复。

有网友称,买猎豹的都是有情怀的人,以前的猎豹还是非常不错的。现在来看,产品可能更像是在模仿路虎,没有真正下功夫。除此之外,也有很大一部分人甚至表示没有听说过该品牌。

记者私下联系到一位猎豹4S店的工作人员,他向记者表示,这个品牌确实没什么关注度,进入他所在地区的市场也很晚,自己所在的店还处于初期发展的状态。

而对于此前报道中所提及的“300名重庆车主对猎豹CS10进行联名投诉”的事情,他无奈的表示,好歹重庆还能凑齐300位车主投诉。

除了对车辆自身质量问题的不满,近日,记者从汽车投诉网了解到,又有多位车主对猎豹的售后服务问题进行了投诉。

其中,来自广东省珠海市的梁女士表示,自己的猎豹CS10是在7月份提的车,回来就发现车辆动力不足,离合器有问题导致顿挫明显,同时油耗也不正常。

随后梁女士前往4S店做检查,被告知是处于磨合期,行驶一段时间就会好,但此后问题一直没有消失。在后续检查中,经销商表示离合器确实是损坏了,但是动力不足的原因一直没有给出说法。还有工作人员称是车主自身驾驶习惯造成的,不承认车辆本身有问题。

梁女士表示,买车以来基本上一直在修车,4S店既不肯换车也不给补偿,她认为厂家并没有就产品质量进行严格的检验,自己受到了不公平的对待。

而对经销商颇有怨言的,显然不止梁女士一位。来自甘肃省的郑先生,其购于今年3月份的猎豹Q6,在行驶了1536公里之后出现发动机故障灯常亮的情况,后经维修人员检查确定为前氧传感器损坏,但当时工作人员称,目前店内缺货需要等厂家发货,配件到店后会联系他。

但郑先生表示,此后两个多月内自己多次前往该4S店,店员均回复称配件还没到,最后他只能将车开到西安售后进行维修。

而来自江苏省泰州市的成先生则表示,自己购买的猎豹CS10新车才跑了3080公里,修了近3个月还没修好。

据他表述,新车拿到手,安全扣和后排头枕就是坏的,是去别的车上拆了一个安全扣更换了。之后发动机异响,去了七八次4S店,经销商一直推诿。他表示,售后一直在“打太极”,称厂家没配件,并表示这不是大问题继续驾驶没什么事。

对此,有业内人士表示,在维权的过程中,很多车主一般不具备专业的汽车知识,当车辆出现问题时,也搞不清楚究竟是自己操作失误还是车辆本身的质量问题。4S店消极对待甚至隐瞒消费者,拿出一些技术参数来糊弄,使得消费者落入被动的局面。而在推诿和拖延的过程中,消费者的维权决心慢慢被消耗殆尽,最终也只能不了了之。

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