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拉萨市国税局成立纳税人维权中心

2017-08-17 17:31:15   

原题:拉萨市国税局成立纳税人维权中心

成立至今,已为纳税人解决问题100多个

为进一步加强纳税人权益保护工作,切实保障纳税人的合法权益,及时满足纳税人正当、合理需求,实现纳税人权益保护组织管理规范化、活动常态化。  

日前,拉萨市国税局成立了纳税人维权中心,为纳税人提供全方位的维权服务,该中心成为了纳税人可以选择的又一投诉和维权渠道。

记者从拉萨市国税局纳税服务科了解到,纳税人维权中心设在拉萨市国税局纳税服务科,并在各涉及科室、各分局、县局设置“纳税人维权工作联络员”,由联络员负责受理并转交纳税人提出的意见、建议和维权诉求。主要受理纳税人在办理业务过程中发现国税局工作人员在纳税服务和税收执法过程中存在的工作作风、服务态度和服务质量等方面的问题。

拉萨市国税局纳税服务科负责人代琴介绍,纳税人有任何问题可以通过维权中心开辟的网上维权渠道拉萨市国税局微信公众号,或者拨打投诉电话6335385维权。具体维权申请流程为纳税人可以通过书面或者网络方式申请维权,维权接待实行首问责任制,对符合受理条件的维权申请应予受理,对符合申请条件但资料不齐备的纳税人会一次性告知所需材料,对不符合受理条件的维权申请,工作人员会当面说明理由。

一旦工作人员受理纳税人维权申请,由纳税人维权中心从受理纳税人维权申请之日起1个工作日内交相关科室承办,若出现维权服务涉及多个部门,维权中心会牵头协调相关单位处理。代琴介绍,一般性维权申请承办部门会在自接到交办单起5个工作日内处理完毕。情况复杂或涉及多个部门的,最长不超过10个工作日。但对于能当即处理的,会当天为纳税人解决。

据统计,自纳税人维权中心成立至今,共为纳税人解决问题114个,受理投诉25起。“纳税人维权中心对于税务争议就是要从第三方的角度公正合理地做出调解,为纳税人提供免费、高效、快捷的服务,帮助纳税人维护合法权益。”代琴说。(记者 韩海兰 实习生 喻雨亭)

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