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信用卡信息泄露被盗刷谁买单?

2017-08-17 07:53:04   中国经济网

□本报记者 刘文静

信用卡敏感信息泄露被盗刷,谁来担责?双方有责共同担责。商业银行操作失误出现循环利息怎么办?银行犯错银行买单。昨日,人民银行石家庄中心支行发布了两起金融消费领域的典型案例,提示金融消费者学习掌握信用卡基本知识和使用规则,提高风险防范意识和自我保护能力的同时,也督促金融机构进一步规范银行卡业务行为,切实履行信用卡信息披露义务。

案例1

信用卡敏感信息泄露被盗刷 双方担责

基本情况:2014年10月,某市金融消费权益保护协会接到刘女士投诉称,其于2014年8月在某市万达影院A银行信用卡移动网点申请办理了一张A银行信用卡,9月12日收到通过快递邮寄的该信用卡。9月19日接到号码为1560015××××的来电,自称是A银行工作人员,可以为其提高信用卡额度,并向刘女士核实了姓名、电话、卡号、身份证号码等信息,要求刘女士收到一条短信后告知其验证码,刘女士收到验证码后告诉了对方,对方说已经帮其提升了信用卡额度。随后,刘女士收到了A银行发来的五条短信消费信息,告知其在网上交易了五次,金额为一次742元,四次1802元,合计7950元。刘女士意识到被骗,致电A银行客服热线,告知客服其信用卡被盗刷,要求将信用卡冻结,并希望银行拦截划拨款项,帮助其挽回损失;10月8日,A银行告知刘女士,其应对损失承担全部责任,需按时归还信用卡透支金额;10月10日,A银行工作人员致电刘女士,称不法分子使用号码归属地为山东济南的号码1563483××××激活刘女士的信用卡,在网上对刘女士个人资料进行了修改,然后在网址www.21ka.com的网站用信用卡购买了游戏点卡。

处理情况:接到投诉后,某市金融消费权益保护协会工作人员立即向A银行某分行调查情况,A银行确认刘女士于2014年8月中旬,在A银行外派万达影院工作人员处申请办理了一张信用卡。9月19日上午,信用卡中心接到手机号码为1563483××××的来电,申请激活信用卡,信用卡中心核实了刘女士申办信用卡时预留的姓名、电话、卡号、身份证号等信息,向刘女士申办信用卡预留的手机号码发送了激活验证码,激活申请人准确告知工作人员激活验证码后,A银行对信用卡进行了激活。当日中午,该信用卡在网址为www.21ka.com的网站发生了5笔交易,金额合计7950元。

某市金融消费权益保护协会认为,刘女士轻信陌生手机来电,被犯罪嫌疑人骗取个人预留银行的重要私密信息,以致发生信用卡盗刷事件,应对损失负主要责任,但A银行在电影院等非营业场所办理信用卡业务,也存在个人信息泄露的风险,故对刘女士的损失也应该承担一定责任,经调解,A银行免除了刘女士2376元的信用卡应还款额,即刘女士损失的30%,刘女士对处理结果表示满意。

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