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央广网长沙9月21日消息(记者邓文辉 益阳电台记者刘丰、周丹)从20号上午召开的益阳市轻微道路交通事故快处快赔推介会上了解到,益阳已经建起全省第一家道路交通事故快处快赔远程管理中心。今后,车主在益阳遭遇轻微道路交通事故时,可以自行上传证据。事故的定责、理赔将更加快捷。
快处快赔因为其方便、快捷得到了广大车主的认同,但是,也存在一定的问题。益阳市公安交警支队副支队长汤建文:“以前的快处快赔点存在着管理不规范,迟管滥管的问题,利益点的问题,强买强卖强拖强修的问题。”
为了破解这些问题,益阳市公安交警支队依托“互联网+事故处理”模式,成立道路交通事故快处快赔远程服务中心,交警、保险人员联合办公,由公安交警部门负责远程定责,保险公司快速定损,并将定损定责相关文书推送至当事人手机和就近快处快赔服务点,引导当事人快速撤离现场,快速实现理赔。益阳市道路交通事故快处快赔远程管理中心负责人蔡毅介绍,中心自9月12号投入使用以来,共受理20起案件,其中处理最快的一个案件仅用时10多分钟:“采取快处快赔程序处理事故,一是减少了交警出警等候的环节,当事人可以直接拍照现场证据资料就可以撤离现场;另外,交警和保险是联合办公。交警定责以后,保险公司就可以直接给他定损、理赔,也节省了当事人理赔环节的时间。”
对于有市民担心远程定责是否适当的问题,市公安交警支队副支队长汤建文表示:“远程这方面的定责,我们很规范。按照公安部和省公安厅推出的相关事故的定责,它有几十种情形,变道的情形、追尾的情形、直行车与拐弯车的情形等。而且,在快处快赔实施过程中,双方在无异议的时候上传的时候,我们再进行定责。有异议的,必须指派当地的交警出警。”
下一步,益阳还将在有条件的县市和乡镇依托“农村交通管理服务站”建立轻微道路交通事故处理员队伍,在农村交通安全员、劝导员基础上组建事故处理员队伍,按照“一县一中心”、“一员多责”、“一员多能”、“一个服务站一个点”的原则,构建益阳轻微道路交通事故快处快赔网络,不断提高人民群众的满意度。
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