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京东处理两家售假店铺:对消费者退一赔三

2017-09-21 17:12:16   央广网

9月19日,京东的两家第三方店铺“多宝盒数码专营店”和“繁星数码专营店”由于涉嫌出售假冒三星配件受到深圳警方查处。

事件发生后,京东迅速启动平台的先行赔付机制,对于所有在涉案店铺购买商品的消费者,京东将主动替代商家提供退一赔三服务。

京东同时向消费者致歉,并将积极主动承担相应的责任。

京东的先行赔付机制建立于2016年8月,并与北京市工商局签署了相关协议。

先行赔付是指销售者存在过错时,京东履行平台责任,先行向消费者赔付,包括退还购货款项或者赔偿损失。

京东一贯重视并保护消费者权益,京东未来将会继续为消费者带来优质的商品和服务。

以下为京东关于两家第三方店铺涉嫌出售假冒配件的处理通报

尊敬的消费者:

近日,我平台的两家第三方店铺“多宝盒数码专营店”和“繁星数码专营店”由于涉嫌出售假冒三星配件受到深圳警方查处。这两家店铺的行为不仅给消费者造成了巨大损失,也严重伤害了京东品牌的声誉。我们就在管理第三方店铺方面的失责和疏漏感到十分愧疚,并向消费者致以诚挚的歉意,并将积极主动承担相应的责任。就此,我们将采取以下措施:

1、由于此案仍在调查当中,我们将会启动平台的先行赔付机制,对于所有在涉案店铺购买商品的消费者,我们将主动替代商家提供退一赔三服务;

2、 除了配合警方对上述两家店铺进行刑事打击之外,我们将依据平台协议最大限度的追究其民事赔偿责任,坚决让违规作恶的商家受到法律严惩。同时,将两家店铺的经营者深圳市裕昌天成贸易有限公司、深圳市繁星引力贸易有限公司列入失信黑名单,永不合作,并将同步所有阳光诚信联盟内的40余家企业,号召大家集体抵制;

3、据个别媒体所报道的据犯罪嫌疑人透露,该公司年初曾在京东销售假冒小米配件,但京东未对其追责,仅让其改变销售品牌继续经营的说法。经我们内部调查,涉事店铺并未销售小米产品,且该说法完全不实,但我们依旧会重新梳理并严格规范所有第三方配件商家的品牌授权店铺、产品资质,从严开展内部审查,如发现问题,一律清退、严格处理,如涉嫌违法犯罪行为我们将移交司法机关处理;

最后,再次向受此事件影响的消费者和品牌商表示道歉,京东将会继续为大家带来优质的商品和服务,感谢各界的关爱和支持。

京东数码配件业务部

2017年9月21日

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