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打造高品质代理国库业务
2017-09-05 08:16:56 中国青年网
□招商银行郑州分行行长彭家文
招商银行作为商业银行的创新先锋,秉承“因您而变”的服务理念,积极履行国库业务代理职责,持续提升管理和服务水平。招商银行郑州分行积极围绕国库业务开展高品质服务工作,在非税资金收缴、国库集中支付、国债发行、国债兑付、国库存款等方面受到了社会一致好评。
一是做好代理国库业务,服务政府、企业和大众。自2003年以来,招商银行郑州分行积极收缴国库资金,从纸质收缴、人工清算,到现在的电子化收缴、电子化清算,提高了收缴效率,提升了客户服务满意度。2015年,郑州分行开展代理国库集中支付业务,截至2016年,累计办理直接支付业务2738笔、金额29.46亿元。目前,郑州分行单日处理业务量呈稳定增长态势,各项业务均保持正常顺利运行。
二是加强内部合规经营流程标准化,夯实业务基础。建立统一规范化的国库制度体系,以制度先行为原则,不断加强代理国库业务制度体系建设。建立国库业务“定置管理”模式,制定国库业务标准化操作流程图和国库业务标准化操作指引,为柜员操作定型提供了重要保障。建立“自查—整改—验证—再检查”的风险管理闭环,完善检查和监督纠正机制,综合运用非现场检查、现场检查、账务监测、自行查核等手段提升制度执行力。建立国库工作专项考核机制,按照会计主管委派制、会计人员两级考核体系要求加大对代理国库业务的考核奖惩力度,有效控制前台业务操作风险,强化了对国库工作的监督约束机制。
三是实施“六大举措”,提升精细化管理水平。明确代理国库业务的审核、操作流程,及各类单据、报表传递和报送要求。明确专人专岗受理国库业务,指定专人负责沟通协调国库业务。明确各类传票单据的用印要求,加大对漏签章的监督考核力度。明确报解预算收入的时效性要求,避免出现任何延解、占压和挪用国库资金情况。进一步规范与人民银行、财政部、预算单位等的对账处理,保证对账数据的准确一致性。明确办理收入退付业务等特殊业务的处理要求,落实执行审批制度。
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