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顺丰一天被诉三次:野蛮操作及理赔差距大等成高频词

2017-09-04 10:11:53   中国经济网

现代人的生活越来越离不开快递,而由此生发的货物损毁、时效延误、调包、快递员服务质量等投诉也越来越多,并有人为此上了法庭,以期维护自己的合法权益。

8月31日,一个普通的星期四,在地处浙中的金华市婺城区人民法院,同时开庭的就有三起被告对象为“顺丰速运有限公司”和“金华市顺丰速运有限公司”的邮寄服务合同纠纷案。法院的一位工作人员说,这种被告是顺丰或其他快递公司的官司如今在法庭开庭已经是家常便饭。

这些官司诉讼的理由大多是快递公司损毁了货物不能照价赔偿,还有推卸责任、快递员服务态度等。

婺城区民法院第9法庭,公开审理的是金华市民沈先生诉顺丰速运有限公司的一起邮寄服务合同纠纷。记者旁听了整个庭审过程。

寄出去的青花瓷瓶被打碎了,这笔损失怎么算?

沈先生说,他平时的快递基本上都是通过顺丰公司走,觉得这家公司名气大,服务速度快,而且信誉上也有保障。今年6月14日,他支付顺丰速运公司运输费用410元、保价费用400元,从金华市区邮寄50个国家级工艺美术大师徐朝兴的青瓷作品“龙泉徐朝兴哥弟混合仿宋尊”(以下简称“徐朝兴仿宋尊”)到上海。次日,快递送到上海后,顺丰速运公司员工发现,50个“徐朝兴仿宋尊”的包装木盒,已经毁损45个,比例竟然达到了90%;具有较高艺术价值的“徐朝兴仿宋尊”,也毁损了2个,比例也高达4%。

沈先生说,发现这么多破损后,快递小哥当场就拨打顺丰速运公司电话,报告出现严重破损情况。同时,原告的收件人也向顺丰速运公司报损。开始,顺丰速运客服人员还说得好好的,会合理赔偿的。但之后情形就急转直下,顺丰速运的理赔客服给出“徐朝兴仿宋尊”1300元一个,损坏的木盒生个赔偿20元的赔偿标准。

这让沈先生有些接受不了,因为徐朝兴是龙泉青瓷界最有名的大师,他的作品“徐朝兴仿宋尊”在官网上的指导价就要近3万元一个,顺丰只同意赔偿1300元一个,显然差距太大,让他无法接受。

沈先生觉得顺丰的处理有点“店大欺客”,毫不在意消费者的感受。自己在快递前再三说过是陶瓷工艺品,需要小心翼翼,对方既然接了单,就要承担相应的责任。可以推断在快递过程中,物品受到了野蛮操作,以致损毁严重。

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