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淘宝大众评审员林谦:我还是双金冠买家哦

2017-09-02 09:06:25   中国青年网

经常在淘宝上网购的你,知道淘宝上有一种职位叫做“大众评审员”吗?指的是买家若是因质量问题、描述不符等问题对商品不满意,在发起退款后,被卖家拒绝了退款请求,则可以申请大众评审或是淘小二介入,根据举证来判定是支持买家退款还是支持卖家驳回。

73岁的老人林谦,就是淘宝网上数万大众评审员中的一位。从2012年开始,林先生义务做大众评审员已有5年,称得上是“元老级”的评审员了。他说,做这个我不求什么回报。

一个意外的电话

他做了大众评审员

林先生是香港人,普通话讲得并是不很好。钱报记者联系上他时,本预想这会是一次“艰难”的采访,但是他非常有耐心,会尽最大努力让记者明白他的表述。

以前,他以香港驻内地办事处人员的身份到访杭州考察,途经马云当时任教的一所学校,“那时候他任教的学校也很简陋,他就在里面教英文。”林先生说,当时他和马云简短的交谈了几句,聊了什么自己完全不记得了,对这个瘦瘦小小的年轻人也没留下什么印象。

2000年,他从海关的岗位上退休,彼时56岁的他,正该是和家人一起共享天伦之乐的年纪。没曾想,被2012年某天的一个电话改变了轨迹。“淘宝网的工作人员,邀请我到淘宝刚刚成立的大众评审团队做评审员。”淘宝希望他以多年的海关经验,结合香港的相关法律,协助一起完善淘宝当时并不健全的网购条例。

“电话那头跟我说没有报酬。”林先生笑称,接到电话后,考虑了两三天,便答应了。他说,他也希望可以利用自己的经验把网购售后的麻烦事一点点处理起来,网购规则一点点健全起来。

就这样,退休在家的林先生成了一位专职大众评审员,他的夫人也跟着他一起开始做。

刚开始,全淘宝只有7、8位大众评审员,因为人手少,当时马云和他太太也跟林先生他们一起在做评审员,每人每天需要处理5、6个案例。

大众评审是利用淘宝以外的买家和卖家来参与评审的,根据买卖双方提供的证据,大众评审员可以选择“支持买家”或“支持卖家”来为双方投票。

“刚开始每天一个小时就能处理完这几个案例,后来案例越来越多,一天甚至要做七八十个案例才能完工,每天要做两三个小时嘞。”林先生告诉记者。

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