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段婷婷:平凡之星
2017-09-01 15:50:55 中国青年网
她,86年的湖南“辣妹子”,虽然来自“不怕辣”的地方,但对待客户和同事,她却一点都不“辣”。凭借丰富全面的业务经验和耐心积极的工作态度,她总能给人留下谨慎细致,温柔如水的好印象。她就是入行八年来,一直在交通银行望京支行营业室默默奋斗的平凡柜员段婷婷。
每天早8点,段婷婷总是提前来到单位,开始一天的忙碌。为了提高柜台结算效率,她提前为客户打印并整理好税单;所有网点和柜台收到的询证函,她都负责扫描和寄送。而她所在的对公结算窗口,要办理的客户业务种类繁多,从最简单的支票存入,到历时几天才能完成的长流程业务,这位“辣妹子”凭借丰富全面的业务经验,随时发现问题,解决问题。
除了对公业务,她还负责支行外汇结算,国际收支申报和各类系统及报表的报送工作,“辣妹子”工作积极、努力,是支行首席的申报员。完美表现的背后,是默默付出,她即便加班到晚上八九点,回到家仍要先端起书本学习业务。
段婷婷工作谨慎细致,有一次,客户经理小白的一位客户汇来美元,但客户填写的借记卡已经销卡。晚上7点,小白收到了段婷婷的连续不断的电话“追击”:“白经理,你客户的卡销卡了,2万美金没入账,快联系客户修改吧!”
当时小白正和朋友聚餐,她无奈答道:“明天再说吧,现在联系客户也不合适呀”。哪知“辣妹子”追说:“明天客户可能就不在那个国家了,最好现在就联系!”果然如婷婷所料,客户当天就要飞离那个国家,如果再晚一天联系,肯定就来不及了,小白立即指导客户在离境前修改了信息,最终顺利完成汇款。得知来龙去脉后,这位客户为段婷婷、小白竖起了大拇指,到网点办业务时,还特地到柜台感谢她们。
段婷婷荣获交行“平凡之星”称号,如她所言,柜员岗位,在交行有成千上万个,而她是其中再平凡不过的一员。但是,她有着自己的座右铭:一心一意做好一件事,直到做出成就和自信,让自己成为做得最好的那一个。
本报记者 张骁
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