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银川客运段暑运期间运送旅客307.9万人次 圆满完成暑运任务
为保证乘车旅客平安、温馨、有序出行,该段紧密结合“强基达标、提质增效”工作主题,牢固树立服务意识,统筹安排,突出重点,对安全卡控、客流组织、干部包保、路风管理、服务标准、应急处置、后勤保障等各方面工作进行全面部署,对列车消防、查危防爆、乘降组织、食品安全、服务质量等关键环节进行盯控检查,有效确保旅客平安出行;该段充分考虑客流突增、恶劣天气、设备故障等因素可能带来的列车超员,大面积、长时间晚点等非正常情况,细化完善应急预案,明确应急处置程序,组织开展应急预案演练,并邀请心理专家就心肺复苏现场急救开展健康讲座,进一步增强一线乘务人员的综合素质,为暑期运输安全上了一道“防护锁”。
暑运期间,该段巧打服务文化牌,努力打造出行新感受。银川至敦煌“丝路驿站-沙坡头号”品牌列车“列车嘉年华”观影区将红色电影搬上列车,用旅途时光记录红色文化;银川至杭州“丝路驿站-银川号”品牌列车组织开展“寻缘旅途、爱在七夕”主题道德讲堂等特色活动,守护和传承传统文化,引导干部职工培育和践行社会主义核心价值观,为传承和传播民族特色鲜明、文化内涵厚重的中华民族传统优良的文化架起了桥梁。
此外,各次列车充分发挥“大丹暖心点”“爱心服务110”“一路有我”等品牌示范岗自身优势,主动解答旅客问询,解决旅客出行困难;为让乘车旅客吃到放心餐,该段严把食品安全关,并根据时令变化特别推出了荷塘小炒、冬瓜老鸭汤等解暑营养菜品和清凉套餐以及青笋豆腐、什锦西兰花等秋季养生菜品,最大限度满足旅客出行,赢得了乘车旅客实现了暑运期间经济效益与社会效益“双丰收”。
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