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快递小哥欲跳楼 业主一把拉回

2017-08-26 13:57:02   中国青年网

现场视频截图

现场视频截图

昨天网上流传的一段视频使网友们大呼惊险,视频中一名年轻人站在楼顶欲轻生,身后一名身穿白色短袖的男子,突然上前将轻生者救下。记者探访,这段视频出自海淀区锦秋家园社区,欲轻生者是一名快递员,救人者则是社区一名业主。记者调查发现,该事件起因其实很可能是一个极小的误会。另一方面,快递行业的服务宗旨,与封闭式小区的物业管理急需一个平衡点,这也是个普遍现象。

网友们为好业主点赞

目击了整个过程的社区业主们告诉记者,他们在当天下午5点多,看到一名穿便装的小伙子,从社区9号楼附近的院墙翻了进来,听追上来的保安们说,这小伙子是个快递员。工夫不大,小伙子便站到了6号楼的楼顶上。“10层高的楼啊,他就站在天台的边缘,看着真是捏把汗!”

社区保安队一位王姓负责人证实了业主们提到的情况,他介绍说,这名快递员是从6号楼2单元进入楼内的,单元门有门禁,他可能是趁业主进出时恰好跟进去的。通往天台的门原本是锁闭状态,这名快递员强行破门上到了楼顶。作为保安队负责人,他一直控制现场秩序,组织人力救人,当时在楼顶上劝说快递员放弃轻生想法的,有物业工作人员和业主,“视频上把这名快递员拉回来的人,是小区的业主,随后这名快递员被警方带走。”

网上流传的这段视频最让人冒汗的,是这位业主将快递员从天台边缘拽回来时,这名快递员仍然拼命挣扎。网友们纷纷为这位业主的英勇果断点赞。

记者从警方获悉,该名快递员因扰乱社会秩序,被裁决治安拘留,因其未成年,且第一次违反《治安管理处罚法》,不予执行。

事件恐因门禁系统坏了引发

记者联系到了中通快递北京北航站点负责人,据负责人介绍,事件中的这位快递员没有穿着工作服,是临时来帮忙的,并非在编员工,所以可能对小区的内部管理情况并不太了解。事发当时,这位临时快递员手里是有小区北门门禁卡的,但不知什么原因,卡刷不上,开不了门,这才引发了后面的事件。公司第一时间得知此事后,也组织人到社区楼顶进行了劝说,这名快递员接受警方批评教育后,已经在25日中午回家,目前公司对他进行了停职处理。

对负责人提到的快递员手中有门禁

这个细节,记者也和社区安保人员进行了核实。安保人员提到,曾经确有少部分快递员手里有卡,可以从小区北门刷卡进入社区。但记者也注意到另外一个细节,记者来到社区时,北门的门禁系统正在进行维修,维修人员告诉记者,北门的门禁系统在一个星期前被人损坏了。

服务同一拨人的为何闹矛盾

业主们说起快递问题,有人对社区的严格封闭管理表示支持,下楼取快递可以接受,也有人认为,物业或许可以和快递公司协商出一个折中办法,别让业主这么来回跑。在有关“下楼取快递不便”的意见声中,又分为两派,有人归咎于物业的管理过严,有人归咎于快递公司不送货上门。

北京城里,快递领取点扎堆的现象不少见,多见于封闭式社区、大学门前,在社区、校区封闭式管理,和快递公司送货上门宗旨存在冲突的情况下,物业和快递公司如何进行更细致的沟通,找到平衡点,避免一些不必要的误解,是值得思考的问题,毕竟这双方所服务的都是同一拨人。

本报记者 景一鸣 文并摄 J168

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